I bought the device on Day 1, Nov 6th, replaced a Palm Treo (Palm user for over 10 yrs). 1. I have had continuing and ongoing issues with call quality (echo heard on receiver's end) but if you toggle the speaker button, the echo goes away. A bit of a pain, but it works. 2. I had a bent key on the physical keyboard (my fault) so I returned the device before my 30 days for a new one. The new device feels tighter, but I still have the issue with call quality, ever after the upgrade to Android 2.0.1. The OS tends to crash, and/or minor freeze on occasion, but unsolicited phone reboots are much less frequent with the new OS. 3. The camera, while 5MP, is slow and fails to focus frequently, even after the OS upgrade, although it is faster now. Most of my better pics are still from my digital compact real camera (which I had hoped to stop having to carry with the Droid) but it works in a pinch. The HD video is surprisingly quite good, and playback looks great on the Droid's screen. Battery Life is what you would expect it to be with such a large screen. I can burn down the battery to 30% on the 2.5 hr train ride from NYC to Philly, but it also charges up just as fast. If you own a touch screen phone, you should have a charger for your office, car, and a couple around the house. I keep it topped up all the time. 4. And then there is the keyboard. It will take you a while to adapt, but eventually you will. Even so, I cannot type as fast on any of the 3 keyboards (physical, virtual portrait and landscape) as on my Blackberry or Palm. But it gets the job does for a sentence or two. The predictive text helps, as do other keyboard layout you can download at the ap store. 5. Bluetooth - works fine for calls, but sucks for streaming music. However, using the headphone jack, with all the various music players you and install from the ap store (Pandora, Listen, LastFm), this device is a handy DJ machine. 6. The last thing it is, is a phone. I already mentioned the call quality issues earlier, but I find myself using it more for all the aps I have installed, and less than for making or receiving calls. 7. The link with Google is awesome if you like their products, and so far, I still do. Contacts, E-mail, Calendar, Picasa, GTalk, and Google Voice adapt well to the device. 8. I had an issue where one of the media players was causing my operating system to wipe my SD. We isolated it to the Slacker ap for now, but as it was explained to me, their needs to be a fix in the OS to overcome this issue. It may also be happening with other music aps or file utility aps. In the meantime, I upload all pics I want to save as soon as I can, and never put anything on the SD card that is not backed up in at least one of my three back-ups sites. 9. Lastly, the best thing about this device is the ability to customize your device for what you want it to do. The Android Ap store is growing rapidly (20,000 hit Dec 17th) and most of what you already need is already out there, and is most likely free (less than 40% of all Android aps are paid). So there you go. I had fun writing this, and have enjoyed the device immensely since I purchased it. I do not know what you are upgrading from, but these new touch phones are a quantum leap in personal communication devices. My Droid is always within arm's reach. Always.