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Multiple problems with S4 post 4.3 upgrade

Discussion in 'Samsung Galaxy S4' started by abean, Nov 6, 2013.

  1. abean
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    abean New Member

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    Hey all,

    I have two Galaxy S4's and BOTH are experiencing the exact same problems post 4.3 upgrade:
    - Official Verizon 2.1a car chargers no longer charge.
    - Bluetooth audio intermittently cuts out while playing music (local or streaming).
    - WiFi guest networks no longer prompt to login, have to disconnect/reconnect to get login prompt.
    - Unexplained reasons why network is switching between WiFi and cellular; however it's killing the battery.
    - SMS (google voice and native) no longer find contacts when searching for a name. Have to go to the contact and select a default # first.
    - General performance feels more sluggish than normal.

    I called VZW tech support and he stated no one else has reported these problems. I find it hard to believe that this isn't software related as two phones are having the exact same problems, post 4.3 upgrade. Prior to the upgrade, none of these problem existed. The tech stated next step would be to reset to factory, which while I don't mind doing, I just truly don't feel it's going to do anything once it's upgraded back to 4.3 and I'm just going to waste time.

    Anyone else having similar problems? Debating if I should just root our phones and go with a custom rom ... at the least, go back to 4.2.

    Thanks
  2. pjschaffer
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    pjschaffer New Member

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    I was having the same issues with Messaging. I found a thread in another forum that recommended pulling the battery for five minutes. It worked for me.
  3. abean
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    abean New Member

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    Back on the phone with VZW now that I'm seeing others are having these issues, that and I got a text from the VZW rep. They have confirmed that they know of two of the issues:
    - Verizon car charger isn't working
    - Text messaging contact issue

    On hold to talk to Samsung now.
  4. z96Cobra
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    z96Cobra Member

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    Since you've updated to 4.3, doing a Factory Data Reset will take you "back" to a clean/fresh install of 4.3, not 4.2. Once you update OTA, there's no (with very few exceptions) going back to the previous OS version. You are now stuck with 4.3 on your phone.
  5. abean
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    abean New Member

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    Yeah, this is what the Samsung rep wants me to do. I just have a hard time going forward with it when I have two phones in front of me doing the same thing and I'm reading multiple other forums where users are reporting similar issues.

    I just really don't want to go through re-installing and re-configuring everything on my phone and my girls again; however If I have to, I have to ...
  6. abean
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    abean New Member

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    Spoke to Samsung.


    Short version is that they're aware of some of these issues and supposedly there is to be some sort of maintenance release relatively soon. For now, nothing more I/we can do but attempt a reset and see where that goes. I will be doing so within the next couple days hopefully and see what happens from there.
  7. mokes
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    mokes New Member

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    I still haven't seen the update from Verizon....
  8. GVLBob
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    GVLBob Member

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    What do you see if you check the settings?

    Settings > More > About phone > Software update


    Sent from my iPad using Tapatalk HD
  9. TOMMYBOT
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    TOMMYBOT Member

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  10. rustyp2
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    rustyp2 New Member

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    My wife's problems are WAY worse than mine. Her phone has never been modded or rooted. Right after her update, when she clicked on the phone icon, then went to "recent" or "contacts" the screen would black out - then would say that "unfortunately, Contacts has stopped". A call to Verizon, then a reset, and it started doing it again the next day. Also, when she would open her cover, she would get a black screen sometimes, or would just have the display portion showing. A second call and they are sending her a new (probably refurb) phone.

    On mine, I keep getting messages stating that my wifi is unstable and would disconnect me, then reconnect me - about every minute. I went into advanced and turned off "Auto Network switch" to keep it from draining my battery.
  11. newbroot83
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    newbroot83 New Member

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    Question for all of you out there. How many are experiencing this that did a clean install. (Factory reset then install the new software). I wont get the update til almost December but I was wondering if that made a difference for y'all out there

    Sent from my SCH-I605 using Tapatalk 2
  12. Natey2
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    Natey2 Active Member

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    Thanks for the heads up. My T-Mobile S4 is still unrooted and on 4.2.2
    As soon as I see a 4.3 update, I'm gonna root this S4, do a cwm/nandroid backup, and try 4.3
    If I see the same problems, I'm gonna restore that cwm backup and block/freeze that constant update nagging process (like I did on my 2012 Nexus 7).

    Sent from my SGH-M919 using Tapatalk 2
  13. EyeSpy
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    EyeSpy New Member

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    I am also finding some of the widgets are not working and my air view or whatever it's called when you wave your hand over to see a status when the screen is off isn't always working. Not rooted and hope on comes out for 4.3 as I loved my Titanium Backup from my old DROID 3 days... which was only 5 days ago...

    Sent from my SCH-I545 using Tapatalk
  14. rustyp2
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    rustyp2 New Member

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    I did not. I was rooted already and wanted to keep root.
  15. sjmerlo
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    sjmerlo New Member

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    My car charger is also not working since the 4.3 update.
  16. bsghs02
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    bsghs02 New Member

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    I too have both these problems.

    Sent from my SCH-I545 using Droid Forums
  17. aretoodeetoo
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    aretoodeetoo New Member

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    I am noticing a lot of problems since the 4.3 upgrade as well. Security warnings I can't get rid of and also the Gallery (or any photo viewer I've tried so far) screen rotation has stopped altogether. Anyone else noticing these kinds of issues? (unrooted S4) My car charger still works...so I'm not sure if the problem is related to the "upgrade" or not.

    UPDATE: as of this morning, car charger no longer working....
    Last edited: Nov 11, 2013
  18. PatG
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    PatG New Member

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    I have found that the car charger is very finicky since the update. Had to play with plugging it into the phone multiple times before it actually started working.

    No problem with the phone connector as the home charger works fine.
  19. aaf709
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    aaf709 Nice Guy Premium Member

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    My car charger is acting up too. I wonder what the problem is.
  20. TInman22
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    TInman22 New Member

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    In September, I responded to an ad from Credo Mobile for a free S4. I switched from Verizon (Moto Droid Razr Maxx) to the S4. I rooted it and upgraded to 4.3 at the earliest opportunity.

    Problems:
    1. After connecting the phone via Bluetooth to my two vehicles, incoming calls resulted in the caller not being able to hear me. With one car, I followed the correct instructions and re-connected the phone. On the first incoming call, the problem appeared to be fixed. However, on the next incoming call, the problem was still there. I found that turning off the car, shutting down the phone, and reconnecting the BT would fix the problem, at least on the first incoming call. However, on subsequent calls, the problem returned. Conclusion: BT connection was unreliable. Response from tech support: No one else was having the problem; unless I could recreate it so tech support could diagnose it, there was nothing they could do.
    2. When the BT was working, the volume control function on the car was inoperable. I couldn't change the volume level using the head unit's volume controls (steering wheel or head unit knob).
    3. When on wifi, I typically had no wireless coverage. I rarely had 4G coverage, even though I live in the DC Metro area. My provider was Sprint.

    Bottom line - I returned the phones (I had two!) and returned to VZW and our Droids. We had none of the problems we had experienced with the S4s. I am resisting the ads by VZW and others to replace my Droids with VZW-provided S4s. SamsClub is offering them for $0.96 cents with a new 2-year contract.
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