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muffled/distant voice complaints

Discussion in 'Motorola Droid' started by intrepid, Jan 27, 2010.

  1. intrepid
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    intrepid New Member

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    this is my 2nd droid because I thought there was a voice problem with my first droid.

    The problem is when I am talking to people they can hardly understand what I am saying, either I sound far away or muffled, and sometimes my words come out sounding very computerized?

    I should also mention that this usually happens when I am in my home office where there is a wireless router present.
  2. hookbill
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    hookbill Premium Member Premium Member

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    My phone works fine. The only thing I can suggest is to refresh your prl. For some reason this seems to solve many phone issues. Dial *228 option 2. Other then that its back to Verizon for #3.
  3. intrepid
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    intrepid New Member

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    thanks will try this method and see what happens
  4. thedetailer
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    thedetailer New Member

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    Do you have a case on our droid?
  5. smcannon
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    smcannon New Member

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    You could reprogram the phone to adjust the call compression.

    Press ##7764726 and press Send.

    000000 (six zeroes) is the SPC password. Click verify.

    Press 04 for Vocode.

    Then select EVRC-B and then apply.

    Back out and the phone will reset.

    You can always go back to EVRC is this still doesn't work for you.
  6. s_hinerman
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    s_hinerman New Member

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    I am also on Droid number two for the same reason...
    I am experiencing the same issue with this one...
    No case...
    Updated PRL...
    Is there a volume control for the mic somewhere?
  7. Killmanaj
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    Killmanaj New Member

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    smcannon is right. I had the exact same problem and after i did that it never happened again.
  8. s_hinerman
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    s_hinerman New Member

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    just did it... will have to try it out in the morning.
  9. intrepid
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    intrepid New Member

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    My droid is completely nude, I only notice this problem when I'm anywhere near my home office. I did the roaming reset but since I'm not home I can't say yet if that fixed this issue.

    I tried the evcr-b method with my first phone but that did not work, I will try that again if nothing works.
  10. pmas
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    pmas New Member

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    Changing the codec seems to work for outgoing, but does nothing for the poor quality incoming. Go below 2 bars and the static is awful. This is not specific to my droid. Even did a swap but same affect.
    Also, if you change the codec and use in-car (factory) bluetooth, vehicle noise is loud and clear to the person on the other end and becomes unusable. Had this with my Infiniti and Honda. Had to change codec back in order to make bluetooth usable.
    Take a look around the multiple forums and you'll see that droid call quality is poor.
  11. intrepid
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    intrepid New Member

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    I've been using my phone sporadically and briefly and so far no complaints yet.......
  12. s_hinerman
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    s_hinerman New Member

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    Tried this and could not really see any difference...
    Any other ideas?

  13. xliderider
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    xliderider New Member

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    There is a second, noise cancelling microphone on the Droid, seen in this picture:



    [​IMG]



    Some have reported that covering it up with a case or finger while talking can cause a muffled sound to others when using your Droid.
  14. SLO-POKE
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    SLO-POKE New Member

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    Every time i try this the phone will not make a call.
  15. Magdroid
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    Magdroid New Member

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    EVRC-B is a upgraded line. Some users phone signals haven't been upgraded to B, and that is why you can not use your phone to call out. :-( You would have to go back to EVRC
  16. intrepid
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    intrepid New Member

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    I have tried all the methods mentioned in this thread and none have worked for me. I am still getting the same complaints from callers.

    This only happens around the vicinity of my office where there is a pc connected directly to a linksys wrt54g router and and a imac is connected wireless.

    I will try and replace the router and see what happens after that.
  17. csaarsenal
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    csaarsenal New Member

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    GOOD NEWS I HAVE FOUND THE SOLUTION.
    thanks to another online forum.
    https://supportforums.motorola.com/message/163406#163406

    My wife has taken back her phone 4 times now to the store and got another brand new phone and nothing fixed it. This is because all the phones at that store came from the same batch or date manufactured.
    Some dates are effected while others are not.

    The problem is with the Noise Cancelation Device.
    On the back at the top of the phone, above the camera is a little rubber strip cover. This is glued in place but with a thin knife you can easily and carefully remove this.
    Behind it is a little metal strip that looks like the strip inside of a bus fuse. This strip spans across a little hole. This is the Noise Cancelation Device. This metal strip vibrates with background noise and tells the phone to cancel it out. The problem is some of them are too sensitive and cancel out your own voice.

    The solution is to take a small piece of paper and push it under that metal strip in the hole so that it pushes slightly on the metal strip. This will stop it from being able to vibrate, thus deactivating the Noise Cancelation Device.

    You may now here some background noise as if you were on a phone without this feature but you should hear the voice perfectly clear. I just did this this morning and it works perfectly.

    Warning. This is probably technically a breach of your warranty. That is the reason for the paper instead of just taking out the metal strip. You can remove the paper before sending the phone in for service or replacement and no one will ever know that you messed with it.

    Customer Service and Tech Support from Verizon or Motorolla will not give you any help. They will only replace your phone, and if it is past 30 days they will only give you a refurbished phone. This MAY solve your problem if the phone they give you is from a batch that works, or it may not. But they will not tell you how to fix it, cause they dont want you playing with it, and they wont fix it in the store because then they cant get their money back from motorolla either if they mess it up.

    The real problem is that they have not communicated to the CSRs that this is the issue, and only have told them to replace the phone. When you have got 4 phones all with the same problem, the CSRs like anyone else with common sense come to the conclusion that it cant be the hardware and then they have no solution for you.

    Verizon and Motorolla need to recall all phones from these batches and anyone who is having this problem should be send a pretested phone from a good batch. OR they should simply release a patch that disables the Noise Reduction Software. Until then a tiny little piece of paper will work.

    They were 1.5 hours away from me mailing this back in and going to US Cellular. Good luck everyone.
  18. Cynthialea
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    Cynthialea New Member

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    I have had people say that when I have my case on it sounds much better.
  19. Fallguy
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    Fallguy New Member

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    People say it sounds like I have a sock over the phone. I took my first one back because of the problem and was told, “there is a problem they are having and there should be a software update down loaded to all the phones shortly to fix the problem” I couldn’t wait any longer and insisted they switch out my phone. They said that I may get one with the same issue. I ask them if they were telling every customer that they may be buying a phone that people won’t understand them on. They switched out my phone and this one has the same issue. I use it for business. My El’cheepo phone sounded better. I will not recommend the Droid to anyone if they can’t fix mine!
  20. Sal R.
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    Sal R. Member

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    Cleaning out the secondary mic on the back of the droid pic'ed above cleared up the "muffled" effect when talking. Tested by leaving numerous VMs to myself before and after cleaning the mic.

    It's amazing what a few speckles of pocket lint will do to call quality.

    *shrugs*
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