I have tried many things, even called verizon and they forwarded me to some specialist. I still can't get it to work successfully. They also mentioned that they know of this problem and are working for a fix. Is there a fix or a suggestion. Btw my wife has the same droid as i do, and her's wont even mount to my desktop. We have an old laptop, with windows xp on it, and had no issues mounting to it. Is there a known issue with windows 7 perhaps??