Oh my. So my Moto 360 (1st gen) bought in Sept. 2014 directly from Motorola stopped working this morning. It had been giving me some issues lately. It would shut off and not turn back on until I placed on the charger. Even if it was charged over 90% already. This was annoying but I was dealing with it. Today I went to check my heart rate and it shut off. Wouldn't come back on. Even placing it on the charger. I went to Motorola's site. The 360 I purchased directly from them is not part of my devices on my Motorola account. I look up my order history to grab my serial number to add it. Blank. That's weird. So I call them. Support person asks me for my email address. Asks me for my serial number. SN is ONLY on the box, not on the device. WHAT? LOL Are you serious? He pulls in a sales rep. She looks up my account. After 15 minutes she finds my order. She informs me that she can't find a s/n on the order. So I would need to look on the box. Thanks for the new info. The support rep lets her hang up. He says you are out of warranty. I tell him I know that, all I want is the information to have the device sent in for repair. How to go about it, the cost etc. Support rep informs me that the repair is free, but the out of warranty fee is $100. ?!?!?! He then goes on to tell me that I could buy a new 1st gen on Amazon for about the same amount and Motorola would honor the 1 year warranty from purchase date forward. Bottom line, Motorola, since being bought be Lenovo, is a joke. No record of a device purchased directly from them?!? Seriously? Plus why charge an out of warranty fee rather than a repair fee? I am sure the battery is done, why not let me pay shipping, for a replacement battery, and a cost to have it put in? Maybe that is $100, maybe more or less, but at least I could make the decision as of what to do. Motorola will never see a penny from me again. My wife is still on her 2013 Moto X, getting ready to replace it and was considering the Moto Z Force. No chance now. I am done with Motorola.