Motorola is on top of things

Discussion in 'Android General Discussions' started by shamus, Dec 21, 2009.

  1. shamus

    shamus Member

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    If only all chat support people were like this. The world would seriously be a better place:icon_ banana:

    [​IMG] Sebastian B. (Listening)


    [​IMG][​IMG]


    Chat Dialog
    [​IMG] Sebastian B.: Hi, my name is Sebastian B.. How may I help you?
    [​IMG] Shamus: Hey I have a couple quick questions.
    [​IMG] Sebastian B.: Ok.
    [​IMG] Shamus: First I bought a Droid a few weeks ago from Verizon and I'm having problems with the battery door. It seems like it''s not very secure and actually falls off occasionally.
    [​IMG] Shamus: And my second questions. I have a Motopure H12 bluetooth and I lost the earbud. I was wondering if there was somewhere I could purchase replacements.
    [​IMG] Sebastian B.: Ok. In order to asssit you, we can send you a battery door and the ear buds for the H12 at no charge.
    [​IMG] Shamus: Wow
    [​IMG] Sebastian B.: Please reply with your address.
    [​IMG] Shamus: address
    [​IMG] Shamus: address
    [​IMG] Shamus: address
    [​IMG] Sebastian B.: Ok. Please hold a few minutes.
    [​IMG] Shamus: OK
    [​IMG] Sebastian B.: Your order number is: 88551217627624. It will take 3 to 5 business days to arrive.
    [​IMG] Shamus: Thanks alot. Happy Holidays!
    [​IMG] Sebastian B.: Thank you for your time!! Happy Holidays for you too!!

     
  2. eliassami5

    eliassami5 Member

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    yes they are, i messaged them about my battery door also and they sent me a free one
     
  3. shamus

    shamus Member

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    Yeah I had heard about them. I wasn't expecting a freebie earbud replacement though.
     
  4. HUFFDROID

    HUFFDROID Member

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    Where did this chat take place?
     
  5. shamus

    shamus Member

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    Motorola.com
     
  6. HUFFDROID

    HUFFDROID Member

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    Thanks Shamus.
     
  7. Hooblaim

    Hooblaim Member

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    Thanks now I know where to go on replacements thanks so much.
     
  8. imiller913

    imiller913 Member

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    WOW that is great
     
  9. JessiesGirl

    JessiesGirl Member

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    Thanks for sharing that! Good to know that they are so responsive if I ever have a problem!
     
  10. Martin030908

    Martin030908 DF Super Moderator

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    Always nice to see when customer service is still alive and kicking!
     
  11. SSHGuru

    SSHGuru Silver Member

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    My new battery door from them works great.
     
  12. cereal killer

    cereal killer DF Administrator Staff Member

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    thats awesome and that is support.

    I'm glad Moto got my money.

    One of the many reasons I left RIM was because of their poor craftmanship and no support.

    Bad trackball? too bad. Battery door falling off? Too bad

    I'll support corporations like Moto and feel good doing so.
     
  13. GThree

    GThree Member

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    That's pretty sweet!!!

    Why don't you have a case though? Kind of helps if you drop it, and you don't have to worry about the battery door... Just curious..
     
  14. Sweet Daddy

    Sweet Daddy Member

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    If only this type of CS was universal! Great story!
     
  15. jmacal83

    jmacal83 Member

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    WOW...i didnt know MOTO chat support was so nice and giving