If only all chat support people were like this. The world would seriously be a better place:icon_ banana: Sebastian B. (Listening) Chat Dialog Sebastian B.: Hi, my name is Sebastian B.. How may I help you? Shamus: Hey I have a couple quick questions. Sebastian B.: Ok. Shamus: First I bought a Droid a few weeks ago from Verizon and I'm having problems with the battery door. It seems like it''s not very secure and actually falls off occasionally. Shamus: And my second questions. I have a Motopure H12 bluetooth and I lost the earbud. I was wondering if there was somewhere I could purchase replacements. Sebastian B.: Ok. In order to asssit you, we can send you a battery door and the ear buds for the H12 at no charge. Shamus: Wow Sebastian B.: Please reply with your address. Shamus: address Shamus: address Shamus: address Sebastian B.: Ok. Please hold a few minutes. Shamus: OK Sebastian B.: Your order number is: 88551217627624. It will take 3 to 5 business days to arrive. Shamus: Thanks alot. Happy Holidays! Sebastian B.: Thank you for your time!! Happy Holidays for you too!!