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Motorola is on top of things

Discussion in 'Android General Discussions' started by shamus, Dec 21, 2009.

  1. shamus
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    shamus New Member

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    If only all chat support people were like this. The world would seriously be a better place:icon_ banana:

    [​IMG] Sebastian B. (Listening)


    [​IMG][​IMG]


    Chat Dialog
    [​IMG] Sebastian B.: Hi, my name is Sebastian B.. How may I help you?
    [​IMG] Shamus: Hey I have a couple quick questions.
    [​IMG] Sebastian B.: Ok.
    [​IMG] Shamus: First I bought a Droid a few weeks ago from Verizon and I'm having problems with the battery door. It seems like it''s not very secure and actually falls off occasionally.
    [​IMG] Shamus: And my second questions. I have a Motopure H12 bluetooth and I lost the earbud. I was wondering if there was somewhere I could purchase replacements.
    [​IMG] Sebastian B.: Ok. In order to asssit you, we can send you a battery door and the ear buds for the H12 at no charge.
    [​IMG] Shamus: Wow
    [​IMG] Sebastian B.: Please reply with your address.
    [​IMG] Shamus: address
    [​IMG] Shamus: address
    [​IMG] Shamus: address
    [​IMG] Sebastian B.: Ok. Please hold a few minutes.
    [​IMG] Shamus: OK
    [​IMG] Sebastian B.: Your order number is: 88551217627624. It will take 3 to 5 business days to arrive.
    [​IMG] Shamus: Thanks alot. Happy Holidays!
    [​IMG] Sebastian B.: Thank you for your time!! Happy Holidays for you too!!

  2. eliassami5
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    eliassami5 New Member

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    yes they are, i messaged them about my battery door also and they sent me a free one
  3. shamus
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    shamus New Member

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    Yeah I had heard about them. I wasn't expecting a freebie earbud replacement though.
  4. HUFFDROID
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    HUFFDROID New Member

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    Where did this chat take place?
  5. shamus
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    shamus New Member

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    Motorola.com
  6. HUFFDROID
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    HUFFDROID New Member

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    Thanks Shamus.
  7. Hooblaim
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    Hooblaim New Member

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    Thanks now I know where to go on replacements thanks so much.
  8. imiller913
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    imiller913 New Member

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    WOW that is great
  9. JessiesGirl
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    JessiesGirl New Member

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    Thanks for sharing that! Good to know that they are so responsive if I ever have a problem!
  10. Martin030908
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    Martin030908 Super Moderator

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    Always nice to see when customer service is still alive and kicking!
  11. SSHGuru
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    SSHGuru New Member

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    My new battery door from them works great.
  12. cereal killer
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    cereal killer Administrator Staff Member

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    thats awesome and that is support.

    I'm glad Moto got my money.

    One of the many reasons I left RIM was because of their poor craftmanship and no support.

    Bad trackball? too bad. Battery door falling off? Too bad

    I'll support corporations like Moto and feel good doing so.
  13. GThree
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    GThree New Member

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    That's pretty sweet!!!

    Why don't you have a case though? Kind of helps if you drop it, and you don't have to worry about the battery door... Just curious..
  14. Sweet Daddy
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    Sweet Daddy New Member

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    If only this type of CS was universal! Great story!
  15. jmacal83
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    jmacal83 New Member

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    WOW...i didnt know MOTO chat support was so nice and giving
  16. jrl9851
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    jrl9851 New Member

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    I'm going to tell them that my droid is not working properly so they will send me a new one. :icon_ banana:



    (that was a joke for anyone who thinks I'm serious)
  17. jmacal83
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    jmacal83 New Member

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    HAHAHAHAHA....hey you never know !!!!:icon_ banana::icon_ banana:
  18. shamus
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    shamus New Member

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    I have a holster. The door wasn't as much of an issue as the bluetooth ear bud. I just figured I'd see what they had to say.
  19. vzwmandroid
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    vzwmandroid New Member

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    Yeah Motorola is awesome I myself experienced their loving care too
  20. johnflo88
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    johnflo88 New Member

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    you're pushing your luck. lol'