Motorola customer support slipping?

Discussion in 'Motorola General Discussions' started by dgstorm, Apr 15, 2016.

  1. dgstorm

    dgstorm Editor in Chief
    Staff Member Premium Member

    Joined:
    Dec 30, 2010
    Messages:
    11,016
    Likes Received:
    3,979
    Trophy Points:
    823
    Location:
    Austin, TX
    Ratings:
    +4,254
    There seems to be a rash of customer complaints against Motorola lately. Apparently, Motorola is not honoring their one year warranties in some instances when a replacement device becomes necessary. Apparently, they are offering the excuse that they no longer have any stock of replacement devices so they are not able to replace customer devices that have completely failed (even within the first year of warranty).

    Could it be that Lenovo is behind these new support snafus? Be sure to sound off and let us know what you think. Here's the report on the subject: Customers report Motorola support doesn't honor warranties
     
    #1 dgstorm, Apr 15, 2016
  2. pc747

    pc747 Administrator
    Staff Member Rescue Squad

    Joined:
    Dec 23, 2009
    Messages:
    24,239
    Likes Received:
    5,276
    Trophy Points:
    1,123
    Ratings:
    +5,860
    Wow. Motorola ...(correction)..Lenovo needs to get on that. Last thing people need to be hearing is that the manufacturer is slipping with warranty and support. With HTC falling down the ladder and Huawei climbing up, Motorola could find themselves where they were a few years ago looking up at everyone else. Didn't Motorola catch heat a few months ago for back tracking on their promise to update certain devices?

    Looks like Lenovo could be destroying all the goodwill that Googorola built up.
     
    #2 pc747, Apr 15, 2016
  3. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,469
    Likes Received:
    7,049
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,391
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    #3 Jonny Kansas, Apr 15, 2016
  4. Mustang02

    Mustang02 Diamond Member

    Joined:
    Aug 8, 2010
    Messages:
    7,625
    Likes Received:
    5,115
    Trophy Points:
    1,563
    Location:
    Ohio
    Ratings:
    +6,073
    Current Phone Model:
    Nexus 6P/5X
    Don't tell him that. He's going to go postal.

    Sent from my Nexus 5X using Tapatalk
     
    #4 Mustang02, Apr 15, 2016
    • Like Like x 1
  5. Jonny Kansas

    Jonny Kansas Administrator
    Staff Member Rescue Squad

    Joined:
    Jan 21, 2010
    Messages:
    16,469
    Likes Received:
    7,049
    Trophy Points:
    1,278
    Location:
    Michigan's Upper Peninsula
    Ratings:
    +8,391
    Current Phone Model:
    Pixel XL
    Twitter:
    jonny_ks
    He deserves to know.

    Sent from my Nexus 6P using Tapatalk
     
    #5 Jonny Kansas, Apr 15, 2016
  6. Mustang02

    Mustang02 Diamond Member

    Joined:
    Aug 8, 2010
    Messages:
    7,625
    Likes Received:
    5,115
    Trophy Points:
    1,563
    Location:
    Ohio
    Ratings:
    +6,073
    Current Phone Model:
    Nexus 6P/5X
    Yes but I live closest. I don't want to die.

    Sent from my Nexus 5X using Tapatalk
     
    #6 Mustang02, Apr 15, 2016
    • Like Like x 2
  7. PereDroid

    PereDroid DF News Team Reporter

    Joined:
    Jan 25, 2010
    Messages:
    5,372
    Likes Received:
    3,218
    Trophy Points:
    1,563
    Location:
    Cleveland, Ohio
    Ratings:
    +3,781
    Current Phone Model:
    Moto Turbo 2
    Thanks Johnny but I blame VZW for 95% of the issue that I am having.
    If they would have said, at any time in the last month, that I should go thru Moto, I'm betting it would have worked out better.

    Sent from my XT1585 using Tapatalk
     
    #7 PereDroid, Apr 15, 2016
    • Like Like x 3
(You must log in or sign up to post here.)

Latest Threads

 
Title Start Date
Replies Views
Last Message
  1. hammerhead13

    What are the Differences between the Samsung Gear S3 frontier and the Classic

    hammerhead13, Sep 20, 2017 at 12:51 PM
    Replies:
    0
    Views:
    1
    hammerhead13
    Sep 20, 2017 at 12:51 PM
  2. DroidModderX

    Why Does The Note 8 Have A Smaller Battery?

    DroidModderX, Aug 26, 2017
    Replies:
    45
    Views:
    4,045
    jay.brooks.73307
    Sep 20, 2017 at 12:13 PM
  3. DroidModderX

    Google Home Mini and New Daydream View Leaked

    DroidModderX, Sep 19, 2017 at 9:18 PM
    Replies:
    3
    Views:
    368
    hammerhead13
    Sep 20, 2017 at 12:04 PM
  4. danDroid

    New Android malware warning!

    danDroid, Sep 18, 2017 at 2:29 PM
    Replies:
    11
    Views:
    1,675
    liftedplane
    Sep 20, 2017 at 11:55 AM
  5. DroidModderX

    Wireless Charging May Be Coming To The iPhone 8

    DroidModderX, Feb 13, 2017
    Replies:
    4
    Views:
    661
    xeene
    Sep 20, 2017 at 11:43 AM
  6. DroidModderX

    ZeroLemon 5500mAh Extended Battery Charging Case For Note 8 Coming In Early October

    DroidModderX, Sep 20, 2017 at 7:22 AM
    Replies:
    2
    Views:
    210
    jay.brooks.73307
    Sep 20, 2017 at 11:38 AM
  7. DroidModderX

    T-Mobile Will Increas Unlimited Data Throttle Limit To 50GB

    DroidModderX, Sep 19, 2017 at 7:19 AM
    Replies:
    10
    Views:
    1,090
    xeene
    Sep 20, 2017 at 11:36 AM
  8. Sajo

    Last Post Wins Version 3

    Sajo, Aug 24, 2017
    Replies:
    276
    Views:
    6,438
    redbert31
    Sep 20, 2017 at 11:19 AM
Loading...