I honestly don't have any idea whats going on. Lemme give the short run down over the last couple weeks. Approx. 3 weeks ago I called verizon about two separate issues involving my droid 1 and my wife's droid 1. My screen had come loose and her phone would drop calls constantly. They offered to send out two CLNR's. This is where the headache begins. So over the last three weeks they have sent 4 phones. 2 for my line and one for my wife's. Each time a phone would come there would be some issue with it ranging from a loose screen, a stuck power button, or headphone jack issues. And each time it required another phone call to verizon. So finally last week, I called after again receiving two bad phones. This time I didn't even activate them. The escalated me to tier 3 support. We go over the issues with the phones and they say "would you mind if we try a different phone" - at this point I don't care, I say sure, We just want working phones. (I have five lines on my account, 2 smart phones and three dumb phones) So three boxes show up Monday. I open them and they are CLNR's Droid 2's. The other box had battery back's in it. So I unpacked them and went over them like the others. Physically they seemed okay. I activated them and installed the backup's and what not. Then I was irked to find out that our cases wouldn't work because they changed the front of the phones, so I went out and bought two cases yesterday. All was going well until now. My phone is still working okay, but my wife's phone seems to have some issues. Issue 1 - Anytime she calls out or someone calls in, the phone locks up. Can't press any buttons ect. Have to do a battery pull. The other issue in the battery. I plug it in all night on the Home charger. Says fully charged then about half way through the day it just dies. Says the battery has 0%. I have swapped batteries between the two phones and get the same issue. I wiped her phone and reinstalled everything last night. Then she calls me work to tell me that it is doing all the above again. So now what? You guys have any suggestions for any fixes? I really don't want to call tech support AGAIN. I have spent countless hours on the phone with them and setting up phone's over the last couple weeks, I am just tired of it. Any help appreciated.