Mobile Defense vs Wave Secure

Discussion in 'Android Applications Discussions' started by ebe3692, Dec 15, 2009.

  1. Doombot

    Doombot New Member

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    I am on Verizon Wireless, using the Motorola Droid, Android OS 2.1.

    I sent in a support request to Wavesecure as well, but thanks for the prompt reply here.
     
  2. Stretch2m

    Stretch2m Member

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    Hi cheewee,

    I just installed WaveSecure using the update.zip provided at http://www.wavesecure.com/installations/update.zip (which sets it up as a system app), and I am observing the same problem. I can backup to the website, etc., but none of the remote functions are working. I have tried lock and location, and my phone was never sent a text message to activate either function.

    I have a Motorola Droid, running a 2.1 ROM. If you want I can PM you specifics of my phone number.
     
  3. cheewee

    cheewee Member

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    Hi Doombot and Stretch2m,
    Just wanted to give you both a quick status update on the US SMS gateway.

    After switching US users to the US SMS gateway to load test it, the operators disabled both the 2 SIMs we used to send out text messages shortly. This is possibly due to the huge amounts of messages we sent. For now, we have switched back to our Singapore gateway.

    Once our tech folks managed to resolve this issue, I'll be back with an update.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
     
  4. poubelle

    poubelle New Member

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    I have the same problem as dbronstein.

    When I click 'Lock' on the Wave Secure website, it displays 'locking...'. But nothing happens on the phone until I reboot it.

    The SMS obviously gets to the phone, since it locks at the next reboot. But for some reason WaveSecure does not lock immediately.

    I am using a Nexus One with the latest Cyanogen ROM, but I've also tried it on Paul's Desire ROM (which comes with Wave Secure pre-installed) and the behavior is the same.
     
  5. cheewee

    cheewee Member

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    Hi poubelle,
    I don't think dbronstein is experiencing the same problem as you. He was just unsure of the features available from the website.

    Regarding your issue, the phone locks on the next reboot because the WaveSecure client checks with the server. Once a pending lock is detected, the client will lock the phone. There is a good chance SMSes are not getting through to your phone.

    Do you have a SMS plan or do you block international text messages?

    Please contact support at www.wavesecure.com/support so we can look into this issue.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
     
  6. draziok

    draziok New Member

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    I just tested out the lock from the website to see if it was working since it's been a little while, and it made my phone FREAK

    Everything was force closing, even on reboot, I guess that's one way to lock the phone.

    I ended up wiping data through recovery......
     
  7. cheewee

    cheewee Member

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    Hi draziok,
    I just tested locking my phone remotely from WaveSecure and it worked without a glitch. If you have problems, do contact our support for assistance.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
     
  8. Xerozix

    Xerozix Member

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    Hey guys,

    WaveSecure problem.

    When I use my Wavesecured phone and the website, it doesn't exactly lock my phone.

    I sent the lock command from the website, and it locked my phone. Only problem was, I was able to hit the home button and get back into the home screen.

    Not very secure in my opinion.

    Also, I'm using an aftermarket launcher (Launcher Pro)
     
  9. dmo580

    dmo580 Member

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    I got WaveSecure while it was free. So I'm guessing if I uninstall it I'll have to pay to get it back? :D
     
  10. cheewee

    cheewee Member

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    Hi Xerozix,
    Unfortunately, the Android OS doesn't allow us to trap the Home key. However, the lock screen will come back on after a short while.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
     
  11. cheewee

    cheewee Member

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    Hi dmo580,
    WaveSecure subscription is based on your user name (mobile number) and the IMEI of your device. If you got the free subscription before 31 March, it will remain free unless you've changed device.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
     
  12. jimnutt

    jimnutt Member

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    Question for you then, I installed and signed up before March 31, but then I had a hardware issue on my phone and had it replaced (about two weeks ago). How is that situation handled?
     
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