MMS Issues

Discussion in 'Droid RAZR Support' started by EliseAbril, Apr 20, 2014.

  1. EliseAbril

    EliseAbril New Member

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    I have a RAZR xt925 and, since buying it, have been unable to both send and receive MMS messages of any kind. I've tried every solution in every forum I could find for days now, including factory resets, messing with the APNs and going through the Network Data under Phone Information. Nothing has worked.

    When I try to send a picture, it asks me if I want to resize the image, so I select yes, and immediately afterward get a message that the file size is too large. This happens even if I am sending tiny files. When I try to send a group message, it just shows the sending error forever and the recipients never get it.

    When I receive either a picture or a group message, the text shows a download button. After selecting this and either waiting a few minutes or pressing it ten times in a row in frustration, I get an alert that says "Message not received". I do have the auto-receive options turned on.

    Does anyone know of anything I can do?
     
  2. Jeffrey

    Jeffrey Premium Member
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    Welcome to the Forum.

    There are 2 things you can try.

    1. Call your carrier and verify that your message center settings are correct.

    2. Pull the sim out, wait 2 minutes and replace it.

    Let us know if that works.
     
  3. EliseAbril

    EliseAbril New Member

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    I'm not having any luck with either of those. I have T-Mobile and these are my APN settings, which was what they were talking about when I called. View attachment 70548 View attachment 70549 View attachment 70550
     
  4. Sajo

    Sajo Diamond Member

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    Could it be a compatibility issue with the RAZR and T Mobile network? I am assuming that T Mobile provided you with a good SIM? Also, when trying to send or receive MMS, do you have good network strength & have Mobile Data enabled? Not sure about T Mobile, but with Verizon, all MMS messages use the cell network (data) even when WiFi is on.

    Sent from my XT907 using Droid Forums
     
  5. EliseAbril

    EliseAbril New Member

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    Okay, I hit *#*#4636#*#* and changed my preferred network to GSM auto and was able to send a picture but I'm still not receiving them.
     
  6. EliseAbril

    EliseAbril New Member

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    That did the trick eventually! Thanks for the help!