May 17th call Verizon

Discussion in 'HTC ThunderBolt' started by pc747, Apr 30, 2011.

  1. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    If you are using the mobile hotspot feature on trial basis you MUST call in on May 17th to cancel. I was told by a csr when I went to sign up for the plan, that they would have auto billed me for the service for activating the feature during the trial period. I discussed with him the backlash that would ensue if they charged people after may 17 for mobile hotspot that they did not use because they did not call in to cancel. So that you are not surprised by a bill make sure you do that.

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  2. bluefire7002
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    bluefire7002 Member

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    oh almost forgot about that.. thanks for the heads up
     
    Last edited by a moderator: Apr 30, 2011
  3. EgooEspada
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    EgooEspada Member

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    Wow that's going to cause problems. I already assumed Verizon would do this - after all this is Verizon we're talking about. Ill be sure to cancel in time, thanks for the heads up.

    Sent from my ADR6400L
     
  4. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Thanks for the heads up pc!!

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  5. thurilok
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    thurilok New Member

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    I got different information from the rep I spoke with. She indicated you would need to call if you wished to continue service. She also indicated that the price would be going up to $30 a month. On the bright side, she said that you would be able to add and remove the feature as needed online, and it would be prorated, which would work out well for me as I only tether a few days a month.
     
  6. ionide
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    ionide Member

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    Yeah, this is misinformation. You don't have to call and cancel.

    Sent from my ADR6400L using DroidForums
     
  7. slinky
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    slinky Member

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    There is no need to call and cancel. Unless I completely missed it, I was never subscribed to purchase that product.
     
  8. pc747
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    pc747 DF Administrator Staff Member Rescue Squad

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    If it was misinformation then I got it from the csr. But If another csr is telling you something different then I will call again on monday.
     
  9. Larry_ThaGr81
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    Larry_ThaGr81 Active Member

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    I want to believe that the rep that sold me my phone told me that I too had to call in to continue the service, but I have a hard time accepting that because I explained to her that the mobile hotspot was free until the May 15.

    I'm going to call and make sure they remove the serivce on the May 14.
     
  10. Larry_ThaGr81
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    Larry_ThaGr81 Active Member

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    I'm sure that Verizon doesn't want a repeat of what happened with all the reimbursements they had to issue for the unauthorized data charges that surrounded multimedia phones. If I'm remembering correctly, the result of all those upset customers combined with reimbursements is what led Verizon to make $9.99 data plans mandatory for multimedia phones.
     
  11. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    That's what made them do away with the required plan actually. I wouldn't be a bit surprised if you have to call to unsubscribe from the feature, you had to when they gave you 30 days of VZ Navigator for free.

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  12. Larry_ThaGr81
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    Larry_ThaGr81 Active Member

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    Unfortunately different reps are going to tell us different things because not everyone is on the same page. It happens almost every time I have a issue and the first csr I talk to can't solve the problem. So I call back again get a different csr and usually different results.
     
  13. Larry_ThaGr81
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    Larry_ThaGr81 Active Member

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    I just logged into my online account and I noticed that of my three mobile hotspot capable phone lines, my Thunderbolt line is the only one missing the Wireless Internet Access category that has 3G Mobile Hotspot & Moble Broadband Connect. The other two lines has the option of selecting this feature.

    Since I can't manually remove it myself, it leads me to believe that Verizon does plan on removing the feature after the promotional period is over and we have to call them and request to keep it. But I still plan on calling them and making sure they remove the feature, it's just not worth the chance of them billing me for something that I don't have much use for right now.
     
  14. Larry_ThaGr81
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    Larry_ThaGr81 Active Member

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    I'm feeling uninformed right now

    When did they do away with the required plans for multimedia phones? I was going to buy a phone off of a co-worker last summer give or take a month. I heard that multimedia phones required a data package, so I called to verify before I bought the phone and the csr confirmed what I had heard and told me that I had to have the data package on a En-V touch because it was a multimedia phone. Not knowing that makes me feel out of touch with what's going on in the world and I live in these forums and on the internet.
     
  15. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    A few months ago. That's why they no longer have "multimedia" phones. I never agreed with it in the first place..even when I was a rep :)

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