Maxx screen issues

Discussion in 'Droid RAZR MAXX' started by MuscleDroids, Mar 15, 2012.

  1. MuscleDroids
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    MuscleDroids New Member

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    Just did a phone exchange for my 14 days from RAZR to RAZR maxx and was told by rep that I would be getting a new phone. Normally it wouldn't matter but this phone has some sort of screen damage that shows spots when the screen in dark. Almost like water damage but I've had the phone for two days and haven't let it near water. Are u supposed to get a new phone on a 14 day exchange??

    Sent from my DROID RAZR using DroidForums
  2. cece5702
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    cece5702 Member

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    If you are within your 14 day return policy and you return your phone, I think they are suppose to give you a new one, not used or damaged. Verizon.....Smh....!!!!
  3. forumjunkie44
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    forumjunkie44 New Member

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    They all look like that. It's nothing to worry about.

    Sent from my DROID RAZR using DroidForums
  4. cece5702
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    cece5702 Member

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    My phone does not show spots in the dark that appear to look like water damage. My baby is spotless.....well with a few fingerprints that is.
  5. MuscleDroids
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    MuscleDroids New Member

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    Damn well ill be giving them a call today. Because its some spots here and there then a line on the right side running along the edge of my screen

    Sent from my DROID RAZR using DroidForums
  6. cece5702
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    cece5702 Member

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    Really? Mine does not have spots at all.
  7. MrGibbins
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    MrGibbins New Member

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    An easy way to see if you have the spot is to switch to the front facing camera with the lights off and the room dark. I discovered the spots the other night this way. Found no other way to get the spots to show up.

    Sent from my DROID RAZR using Tapatalk
  8. MuscleDroids
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    MuscleDroids New Member

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    Welp I spoke to Verizon this is a new phone and they know about this its "a known issue that occurs during manufacturing because of the glue" so they said I could get a replacement but ill wait because of back order and the phone is great otherwise. Unless in in a dark room

    Sent from my DROID RAZR using DroidForums
  9. etcmjoe709
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    etcmjoe709 New Member

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    I tried the front cam in a dark room thing just now. No spots at all. If you have spots the screen may be defective.
  10. MrGibbins
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    MrGibbins New Member

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    I never see them under normal use so I'm fine with it. I don't want to have to wait over another week for another phone since the local Verizon stores are sold out and there is no guarantee that the replacement would be spot free. I only found the spots by accident.

    Sent from my DROID RAZR using Tapatalk
  11. Dillio
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    Dillio New Member

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    My wife phone does the exact same thing. Must have received your old phone. She is going to exchange it under the 14 day rule.
  12. GSdub510
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    GSdub510 New Member

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    Black spots when the screen is dark is normal for Amoled screens..not defective. I have returned 2 Maxxs because of dead pixels and all 3 have had black spots when you're in a pitch black room with a black screen...

    Sent from my DROID RAZR MAXX using Droid Forums
    Last edited: Jun 18, 2012
  13. Horch it
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    Horch it Member

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    My maxx has black streaks running down the right edge of screen, only seen in dark shades. Kind of feel like razr has a big wart on its face now . Even though my phone is only 12 days old I didn't see them till 3 days ago. Is this correct? Do these steaks develop or were they always there from day one? I'm of the opinion they developed and therefore may be preventable. What do you think...?
    Last edited: Jul 28, 2012
  14. bruben7886
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    bruben7886 New Member

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    If you can only see them in a dark room with a black background, this is a known issue. It is common with the razr screen. Most have this. I've read several "reasons" for it (manufacturing process, native to amoled, etc), but all state that it's normal and benign. They were there from the beginning. In no way will they affect your phone or it's operation....and they won't "grow". There are several threads about this in this forum.
    My point is...enjoy the phone, don't worry about the spots.... I guarantee you'll forget about them in no time flat if you don't obsess about them....until you visit the forum again and see a post about them from another new razr owner. :)
    If you can see them in normal light then there's a reason to exchange it.
  15. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    If you don't like the way that screen looks and you're within your 14 days, you can exchange it for another one.. some are worse than others.
  16. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    As stated above, the spots are a symptom of the manufacturing process. The story is that its due to the adhesive they use too bond the AMOLED display to the back of the motherboard. It may have to do with the solvent in the adhesive. It's there in virtually all RAZR and RAZR MAXX phones to one degree or another.

    Sent from my DROID RAZR using Tapatalk 2
  17. Horch it
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    Horch it Member

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    I'm on my second razr maxx within the 14 day return rule. I don't think I can return or exchange this one, but i'm not certain.
  18. Caesars
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    Caesars Well-Known Member

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    It's not a defect, however i would say exchange it again. I have them also, however they don't ruin my general experience. But if i was in my first 14 days, I'd exchange it for sure.

    Googorola MAXX
  19. russel5150
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    russel5150 New Member

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    both of the razr maxx phones i bought have these.. its not an issue unless it just really bothers you.. however trading for another razr is pointless because are more than likely going to end up with the same issue..

    i personally think that if its that big of an issue trade for a phone with a different type of screen.. but understanding that its "normal" may keep you from going through the trouble when there isnt really a problem.

    somewhere there is going to be a warehouse full of used razr maxx phones if they allow returns on "non issues" lol
  20. Wopback
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    Wopback New Member

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    I often sit in a dark room and just stare at the dark screen of my Razr Maxx for hours.......

    I would definitely exchange it....
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