lost the ability to donload apps

jbro82

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My husband has somehow lost the ability to download apps to his droid razr...any ideas?
 

Sydman

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From the Android Market? Is he signed into his Google account, you must be signed in to utilize the market.
 

JSM9872

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Is there an error message of some sort?
 
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jbro82

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I am trying to get his response...
 
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jbro82

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He said everytime he tries it tells him that he has to use wifi. We have the same phone and a lot of times when i have service,he has none. But even when he has service,he gets this message.
 

JSM9872

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Tell him to open the market, go into settings for it, and make sure that update over wifi only is not checked. See if that helps.
 
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jbro82

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It was not checked. Any other ideas?
 

JSM9872

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You'll have to forgive me but since I do not have the device I am going from memory here. But under settings there is (I believe) a data manager. Have him go into there and look around at what there is. I want to say there was something about the market but am not 100%.
 

Sydman

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Yeah under Data Manager, and Data Saver, make sure that is off. That won't download stuff from the Market unless you are on WIFI.
 

JSM9872

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Thanks for the verification, I though there was something in there about it.
 
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jbro82

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Thanks i will get him to check it out in a bit. I appreciate you helping me out!
 

JSM9872

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No problem. Definitely let us know.
 

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Awesome!! Great to hear he's up and running now :biggrin:
 

Sydman

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Always nice to be able to use your phones full capabilities again. ;)
 
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