Loose headphone jack?

Discussion in 'Audio and Video' started by Ghoelix, Nov 19, 2009.

  1. CorvetteAustin24

    Joined:
    Dec 29, 2009
    Messages:
    378
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    South Dakota
    Ratings:
    +0
    I suppose mine wiggles a little bit, but I just noticed and had to reallllly look at it to notice. Anything noticeable without having to really pay attention is something that would worry me.
     
  2. NaterGator

    NaterGator Member

    Joined:
    Jan 6, 2010
    Messages:
    88
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Gainesville, Fl
    Ratings:
    +0
    I guess what I'm getting at is the whole plastic jack assembly that is sleeved by the metal shell of the phone wiggles in the sleeve insomuch as it has a small gap that it wiggles in. I will admit I'm using a fairly robust set of headphones (Sennheiser HD-650s) and the pigtail sticks out of the jack further than your average IEMs or iPod style headphones, but I don't know how much that is affecting how I notice this.

    I'm not sure if these people were referring to the metal male headphone connector wiggling or the actual jack itself. I could see it being either, but if the plastic jack wears out the solder joints I'm going to hate my life.
     
  3. SwordOfWar

    SwordOfWar Member

    Joined:
    Nov 11, 2009
    Messages:
    381
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Im out of my 30 day period and called about this issue. I explained it was not due to the headphone adapter size. I also told them that you could pinch the top of the phone where the jack was and the issue would not happen as long as you firmly pinched it.

    Also being forwarded to technical support, the lady told me she could have a replacement sent to me, but after talking to one of her co-workers said that the jack could be considered damage abuse by the user from plugging and unplugging something in the jack. She then said that if they believe I was at faught for the damage of the jack they would bill me the full retail price of the phone. For that reason, she recommended I go to a store instead, so they could verify the issue and tell me if I could get a replacement or not.

    So basically, don't let them send you a replacement via mail, as they will charge you the full retail price of the phone if they consider the problem/damage of the replaced phone to be caused by something you did.

    This is horrible. I don't know what luck I will have if I go to the store. My 30 day worry-free exchange period has passed. I know Motorola will honor their 1 year warrenty, but if you go through them you have to mail your phone to them for repairs (without getting a replacement sent to you during that time). That basically means you would be Droid-less for at least a week.

    It's certainly a tough situation. My biggest concern is that this will happen with any new/refurbished phone. I think it is a design/manufacturing flaw. I also think many people won't notice it immediately. I'm guessing it works good when its brand-new, but wears out and becomes loose very quickly if it is used often.

    So, I suggest everyone to call Verizon and complain about the issue. If enough people do this, they might consider it a "known problem". You can use the example about pinching the top of the phone around the phone's jack to prove that its a component of the phone, not an improperly sized headphone adapter.

    Its the space between the phone's jack and the phone's case that wiggles, not the hole itself where the plug is inserted.

    Dial *611 from a Verizon phone and let them know I'm not the only one.
     
  4. CorvetteAustin24

    Joined:
    Dec 29, 2009
    Messages:
    378
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    South Dakota
    Ratings:
    +0
    SwordofWar, my brand new droid (in early December) had a loose jack from the start. My replacement (also new) has been perfect, and I use the music jack 5 days a week. I even dropped it once pulling it out of my pocket and it ripped the jack out pretty violently, but I plugged it back in and everything is just fine. I'm pretty sure it's just a manufacturing defect, so if the phone is going to have the issue, you will know right away.
     
  5. dell500

    dell500 New Member

    Joined:
    Mar 4, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    My droid does the same thing. Bought it at launch.

    I'm an avid runner and was using it 2 days ago and had it in my hand, so the static would go away for the time being. I get to mile 3 and the music stops abruptly. I was like "WTF!" So I noticed that the music had been paused, like the headphones fell out. WHich wasn't the case. Anyway, to make a long story short. I had a pair of Sennheiser sport II headphones which were defective when I brought them Verizon. No return. He told me I would get a refurb and I was like "well that's not worth the hassle, cause something other than what's wrong with the phone might be worse."

    But since I've noticed that some people are getting good results with exchanges, I'm not sure what to do. My model is a 39/09 and I'm thinking of returning it anyway. The 'n' key doesn't press down all the time. Which they showed me does work, but since I have the warranty I'm going to take it back anyway. Everything else on the phone is fine.

    But does anyone have problems when you set contacts to have nicknames and you try and text them with that nickname, it doesn't show up in the SMS software? For example I have my mom nickname as "mom" and I try and text her, but I have to put her full name in... Just wondering.

    Also thanks for all the info. Hopefully my next droid will be less faulty.

    Peace
     
  6. SwordOfWar

    SwordOfWar Member

    Joined:
    Nov 11, 2009
    Messages:
    381
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Your only option is to get a refurbished exchange if its past the 30 days since you bought the phone.

    It is 100% a hardware issue so it's NOT going to go away with any update. Mine got so bad that I stopped using the headphone jack completely because of all the problems it was causing (Audio getting stuck in headphone jack when nothing is in it, music app pausing + skipping songs randomly, left and right side was cutting in and out etc..).

    I got an exchange and there is a very slight barely noticable scratch on my screen and a little bit of the rubber seal around the bottom, under the glass is poking out a bit. I'm considering getting it exchanged yet again because of that bit poking out the bottom which is a little annoying. Other than that, the phone actually seems a little bit faster than my old phone and the headphone jack is now very tight and doesn't have any of the issues I once had with the old phone.

    So there you have it. It's a hardware issue that will only be fixed by changing it for one that works.

    To everyone here: Motorola Droids have a 1 year manufacturer hardware defect warrenty. Take it to a Verizon store and they have to change it out. If they don't want to, then keep persisting and tell them you know it has the 1 year hardware warrenty from Motorola, which Verizon should honor.

    As a last resort, you can call Motorola and have them repair your phone, but you have to ship it to them and be without a phone until it gets mailed back to you.
     
  7. dell500

    dell500 New Member

    Joined:
    Mar 4, 2010
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thanks for the reply. I'm gonna try and do that tomorrow. What version is yours? 40-42/09?
     
  8. buymagicfish

    buymagicfish New Member

    Joined:
    Dec 7, 2009
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Berkeley, CA
    Ratings:
    +0
    Hi Everyone,

    Please take a look at this other thread I've been posting.
    http://www.droidforums.net/forum/te...ions/27053-droid-headphone-jack-self-fix.html

    Summary:

    Cause of the issue: So I was looking at teardown images and it LOOKS to me like the droid headphone jack isn't even attached to the board at all!! It kind of looks like its only attached to the back end of the phone and it just 'rests' on the board connection areas. They probably do this so it has a little more give but those pins must be lifting off the board as they get older/less flexible/bent whatever.

    Take a look at http://www.phonewreck.com/wp-content/uploads/2009/11/Droid46.jpg

    The ZUNE has a ribbon. Take a look at this ZUNE hd teardown pick http://s1.guide-images.ifixit.com/igi/NmCoGApC4PNsLqrZ.large

    and here is the ipod touch http://s1.guide-images.ifixit.com/igi/XqLrUHgSEYERiT4u.large

    For the apple and m$soft products the headphone jack is physically connected, not just resting on the board.

    DIY FIX (although you should take it back to the store, don't bother calling): I took a standard envelope, cut a small triangular wedge from the flap, folded it in half, wedged it in between the outside of the jack and the phone (at the 'bottom' of the phone, the side opposite the screen), and then trimmed the edge with a bit left so I can still get it out if needed. This did the trick. This keeps the headphone unit, which is basically free floating, up against the contacts on the board.
     
  9. gotwillk

    gotwillk Member

    Joined:
    Feb 23, 2010
    Messages:
    134
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    can we get some pics of how this looks like? I tried it once with aluminum foil but I guess the foil wasn't stiff enough so it didn't work.
     
  10. buymagicfish

    buymagicfish New Member

    Joined:
    Dec 7, 2009
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Berkeley, CA
    Ratings:
    +0

    Yeah I've attached a mockup of the fix (the yellow line represents where I carefully put a maybe 1mm wide strip of thicker paper (cut from a mailing envelope). So far so good.
     
  11. DCMountaineer

    DCMountaineer New Member

    Joined:
    Jan 6, 2010
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Does BuyMagicFish's "Magic Fix" void the warranty? If I stuff an envelope down the gap, will I still be able to replace the DROID under the Manu Warranty if the problem resurfaces?
     
  12. faxman75

    faxman75 Member

    Joined:
    Mar 3, 2010
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I'm a little slow. So you take thick paper? What is thick paper and I don't have a ruler to measure mm with lol. I'm guessing you curve the tiny slice of paper and slide it on the exterior of the headphone jack hole, not the interior, correct?

    Finally you make the paper so small that it doesn't even complete the full circumfrance of the headphone jack, just half of it like your illustration shows?

    I'm completely stumped. I can't fit a tiny thin peice of a post it note let alone a thick peice or an envelope in there.
     
    #24 faxman75, Mar 8, 2010
    Last edited: Mar 8, 2010
Search tags for this page
3.5 mm jack loose
,
aluminum foil fix headphone jack
,
can you put tin foil in 3.5 mm jack
,
fix loose 3.5mm plug
,

fix loose headphone jack aluminum foil

,
fixing loose jack socket tinfoil
,

headphone jack too loose

,
loose headphone jack
,

my audio jack is loose

,
repairing a 3.5 mm jack