Hi! My name is Rachel and I have a Droid 2 that I got August of2010, and I love it. However I have had a nuber of issues with it freezing up. After several visits to the Verizon store to receive help, they did a factory reset= nightmare! Then about 2-4 weeks after that it began to just shut off at will. Today my wonderful Droid would not recognize my password even after I reset the password. It began to cut off when I the dialed party answered the call. While they are shipping me a "pre certified" used phone, I am less than impressed with the lack of knowledge in the stores about Droid issues. Any help, ideas would be welcome! Thanks!