Lockscreen Issue

Discussion in 'Android Tech Support' started by YardStick, Jan 12, 2015.

  1. YardStick

    YardStick New Member

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    Current Phone Model:
    Sony Xperia Z3 Compact
    So I enabled a PIN lockscreen to add a little security to my Z3 Compact but it resulted in the device becoming far more secure than I intended. The pin I chose was simply "1234" input with the standard english qwerty keyboard on the device, when I try to unlock the phone using the numerical keypad on the lockscreen however it tells me that the pin is incorrect. I'm currently locked out of my phone and don't know what I can do besides resetting back to factory state, which I don't particularly want to do! Any help would be greatly appreciated!
     
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  2. cr6

    cr6 Super Moderator
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    Welcome to the forum Yardstick!
    When setting this up originally, you should have been given the option to setup a backup method in case you ran into this situation. For example, if you entered the wrong pin number a certain number of times, it will then require you to enter a password instead. Do you recall this being the case during the initial setup process?
    The only other option I can suggest would be to contact your cell provider. They should be able to unlock it remotely for you after verifying you're the phones owner. It'll only take them a minute or two.
    Of course you would have to do this from another phone.
    Good luck & let us know how you make out.

    S5 tap'n
     
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  3. Jonny Kansas

    Jonny Kansas Administrator
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    Not sure if it's still that way, but it used to be that when you input the PIN or pattern incorrectly on the lock screen a certain number of times, it would eventually prompt you to login using your google account that's tied to the phone.

    If it doesn't eventually do that, cr6 is right and you might have to get a hold of your carrier.
     
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