What a nightmare! So I lost the phone walking my dog, bought another phone and had this one turned off so my other could be activated. Now the problem.....people found the phone but of course tried to unlock it. Since they couldn't, and kept trying, the screen moved to the gmail account which states "To unlock, sign in with your Google account." It will not accept my gmail account information and I really need the pics off of the phone.....there are 279 pics on it! Verizon said they cannot help and can only do a Factory Reset wirelessly since the phone will not accept my Google username and password....obviously that will delete all my pics. Is there a "backdoor" way to get into the phone to get my pics? I simply cannot lose those pics!