Lock/power button sticking

Discussion in 'Android General Discussions' started by Tabs, Jan 21, 2010.

  1. Tabs
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    Tabs New Member

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    Anyone else seen this? It's like my lock/power button has lost it's click and it's permanently sunken in as if you're pressing it. There's almost no movement now when I press it and no click - this just started happening out of nowhere earlier today.
  2. NickWgnr
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    NickWgnr New Member

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    Does it still work? Or does it sometimes/ always work? If its bugging you that bad or has lost function altogether then take it back to the store.




    Wagner :motdroidvert:
  3. kkwan77
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    kkwan77 New Member

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    Yes, this just started occurring with mine yesterday!! :mad:

    It's definitely depressed down and not returning to the original resting position. ACK! I can see this becoming a problem over time where it doesn't go down any more.
  4. devinhfox
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    devinhfox New Member

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    Just started happening to me yesterday (June 6 2010).
    I'm shipping it back to Motorola to refurb. Will take a week or so.
    I've heard people go back to Verizon, but they just give you a refurb phone in exhange. Usually that would be fine, except the refurbs often have blemishes, scrapes, etc.
    I'm hoping they will just fix the button instead of sending me a refurb.

    Anyway, make sure it's un-rooted before calling tech support for Verizon.
  5. toddj
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    toddj New Member

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    Mine just started doing this today. I'm so sad. I haven't dropped it or anything it just started sticking. It still works, but doesn't click when you push it :(
  6. tengoku
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    tengoku New Member

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    Mine just started doing this.... seems common...
  7. toddj
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    toddj New Member

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    Yeah i think so too. The tech i talked to at vzw told me that i was the 2nd person today he talked to that had called in and complained about it.
    My dad's did it and my friends too, both the day they got theirs. Mine lasted about 6 months before it happened. I wonder what causes it.

    Side note, the warranty is typically a year so if it just started happening you can call verizon and they might send you a replacement for free. Just remember to unroot if you've rooted :)
  8. tengoku
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    tengoku New Member

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    which number did you call?
  9. toddj
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    toddj New Member

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    I hit option 3 i think and stated that my phone was broken and they connected me to a person after that. I told them that my power button was stuck and wouldn't come back up and they asked me if i damaged the phone after doing the typical power down, battery yank thing. All in all took about 10-20 minutes but I'm getting a free replacement without making an insurance claim :)
  10. tengoku
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    tengoku New Member

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    Just called... they are sending me a new phone too...

    are you unrooting your phone before you send it back?
  11. toddj
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    toddj New Member

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  12. texasPI
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    texasPI New Member

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    Not to be a downer but the last two refurbs I got had the same issue. My original Droid did not but the headphone jack failed. My current Droid is so bad that at first I could not turn it on.
  13. toddj
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    toddj New Member

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    I certainly hope that isn't going to happen =/ Maybe if you complain some more they will send you an incredible lol. Wishful thinking
  14. tengoku
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    tengoku New Member

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    Can you direct me to how I can unroot my phone? Ive never unrooted lol
  15. hexxd1
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    hexxd1 New Member

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    Fixed it!!!

    Just finished repairing my droid. Took it to verizon, but I must have made a phone call on a soggy day, cuz my water indicator was red, and they told me to pound sand. Seeing as I wasn't worried about warranty anymore, I followed ifixit's (Motorola Droid Teardown - iFixit) teardown, accessed the button, added a drop (decently sized, as it drops when it dries) of gel superglue to the part that presses the hardware button, let it dry for a few hours, then reassembled, and bada-bing, bada-boom, it works! :dancedroid:
  16. bridgeovergap
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    bridgeovergap New Member

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    I had the same problem with my droid x. called the 1800 number toddj posted and had an AMAZING experience dealing with the technical support guy. told him the power button was jammed and that it was very annoying also that despite having performed

    a hard reset, the camera was still very buggy.
    he sent out an order for a brand new phone for me :) it all took about 10 minutes and

    now i'm waiting for my new X.
    but now what im wondering is whether or not i could keep my old batter and sd card? i usually did back when i made insurance claims and paid the deductible but i'm not sure if i could do the same now that i'm be shipped a brand new device for free. anybody have any idea?
  17. joeybarclay
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    joeybarclay New Member

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    happed to mine and Verizon wont replace it
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