Thanks in advance to anyone reading/helping with this! I just had a Docsis 3.0 cable modem / 50 Mbps connection installed. My desktop computer (Win 7 64bit, 4 Gigs Ram, 1.75 T total HDD, all the latest 64 bit drivers, etc) hardwired to the modem, will only average 30 Mbps download (Road Runners closest speed test sites). The last RR Tech hooked his laptop to my modem and got 50 on the same test site. Of course, that was the extent of his ability to help... Not hating or anything, TWC SignatureHome customer support has been great. I downloaded the latest 64 bit NIC (intel) driver, flashed my BIOS w/ latest and greatest, rebooted modem and computer and have tried different browsers (IE 32 & 64 as well as Chrome) to no avail. I'm on the verge of reformatting, but wanted to see if anyone has any ideas.