Line down screen

Discussion in 'Motorola DROID Turbo 2' started by omak42, Apr 16, 2016.

  1. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    14,382
    Likes Received:
    11,858
    Trophy Points:
    2,463
    Location:
    Tennessee
    Ratings:
    +12,414
    Current Phone Model:
    Moto Z4
    I can understand the frustration if the process was not made clear by Moto up front during the initial contact. But...does any other manufacturer provide an Advance Replacement program? Where they will ship you the exact same phone (with all custom options if it had any) in advance of receiving your defective phone, with a pre-paid return envelope for the broken phone? I have never heard of any other phone manufacturer providing that service. It's normally option B...send your defective phone to them...wait a few weeks and they send it back to you repaired. Moto offers to send a new phone to you, with all custom Moto Maker options, before they ever see you defective phone for a $24.99 fee. In my opinion, it's worth it. I used it twice when both of my kids broke their screens on their phones. I had a new, custom phone on my doorstep within 72 hours each time. For me, that was worth the $25. Then all I had to do was return the old phone and the hold on my credit card was lifted within hours of receiving the notice that my device was signed for by them.
     
    • Like Like x 3
  2. omak42

    omak42 New Member

    Joined:
    Nov 9, 2014
    Messages:
    19
    Likes Received:
    9
    Trophy Points:
    3
    Ratings:
    +9
    By the way, I have a new one on the way and they refunded all but the $24.99 so far.

    Sent from my XT1585 using Tapatalk
     
    • Like Like x 1
  3. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    14,382
    Likes Received:
    11,858
    Trophy Points:
    2,463
    Location:
    Tennessee
    Ratings:
    +12,414
    Current Phone Model:
    Moto Z4
    Glad to hear that. Hope your new phone is 100% awesome.

    Sent from my XT1585 using Tapatalk
     
    • Like Like x 1
  4. omak42

    omak42 New Member

    Joined:
    Nov 9, 2014
    Messages:
    19
    Likes Received:
    9
    Trophy Points:
    3
    Ratings:
    +9
    Yea, hopefully! Would hate to go through this all over again...

    Sent from my XT1585 using Tapatalk
     
  5. texasadam

    texasadam New Member

    Joined:
    Jan 25, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Droid turbo 2
    I might win the award for most pink and green lines... see pic. Opened case with Motorola today after Verizon said there wasn't much they could do, outside of me paying $300 to buy out the phone (under contract) and them sell me a new one.
     

    Attached Files:

Search tags for this page

droid turbo 2 green line

,

droid turbo 2 has thin line running down the screen

,
droid white line vertical
,
droid x black lines
,
green lines on android motorola z
,
moto z force vertical line
,
moto z purple screen
,

pink line on moto z

,

pink line on screen droid turbo 2

,

screen line insus in motorola turbo