Well to start with my Razr HD decided it wouldn't boot, after working with it for some time I gave up and went to the Verizon store to see about getting a replacement using my insurance. This was Friday morning. They told be the "free next day delivery" really wouldn't show up until Tuesday because of the Holiday on Monday. They said for $15. I could get next day delivery by 10:30 a.m. on Sat. So I ponied up the money for the faster delivery. I had to be somewhere on Sat. So I figured I'd wait for the phone then leave. Well at 11:00 a.m. I called Verizon and they gave me a tracking number. I then called Fed Ex and found the phone was in Dallas Tx. I'm in NC. They said the Sat. delivery was $20 not $15. and that's why I didn't have it. I went to the Store again and they gave a cheap ass LG loner until my phone came in on Tuesday and they would credit me my $15. back. Well here it is Tuesday and the wife call me at work and tells me my phone it here. I told her to charge it up for me. So I'm all excited and ready to get started on my new phone except that they sent me the wrong phone. So I called the store and the guy says they didn't have my model phone so they sent me a better one. I quickly told him how wrong he was. I told him the XT912 Razr was NOT a better phone than the XT926 Razr HD. He tried to tell me it was to which I told him "no way in hell". He then told me to come to the store and they would work it out. When I get to the store the guy who talked to me totally agreed with me and said he had no idea who talked to me on the phone and why they would say that. I also had to remind them of the $15. credit which I hadn't received in my account yet either. They told me the correct phone will be here tomorrow which I let slide because it was 5:00 p.m. at the time. I don't expect to see it for two more days (hopefully). Verizon has a full cast of idiots working for them.