Just had a conversation with VZW

Discussion in 'Motorola Droid X' started by cray, Jul 13, 2010.

  1. cray

    cray New Member

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    At about 9:00 P.M. on July 13 I had a chat with a VZW rep, via their chat window on their site. Here is the conversation. (I wonder if I was talking to a computer? :rofl3:) I copied and pasted it here.

    Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience! A Verizon Wireless online pre-sales specialist has joined the chat.

    You are now chatting with Rachael

    ray: just checking for the droid x, LOL

    Rachael: Hello. Thank you for visiting our chat service. May I help you with your order today?

    Rachael: I would be happy to answer your questions about the X!

    Rachael: It will be available tomorrow night at midnight EST.

    ray: okay thanks for the info. will you ship so customers will have it on friday?

    Rachael: Yes, overnight shipping would be available for receipt on Friday.

    ray: thank you, rachael, for the confirming that

    Rachael: Absolutely, Ray!

    ray: I guess that is all unless you call take my order tonight.

    Rachael: I wish I could! Maybe I will run into you again tomorrow night, I will be here!

    ray: okay, thanks

    Rachael: I'm sorry for the delay. I'll be right with you.

    ray: ok no problem

    ray: if i cannot order tonight I will not take any more of your time

    Rachael: Now that I have answered your questions about ordering the X, is there anything else I can help you with tonight?

    ray: no thanks

    Rachael: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!

    Your chat session has been ended by your Verizon Wireless online agent.
     
    #1 cray, Jul 13, 2010
  2. mapexvenus

    mapexvenus Member

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    I had a similar conversation over the phone with a local VZW store who will be shipping my X for delivery on Friday.
     
    #2 mapexvenus, Jul 13, 2010
  3. Abe21599

    Abe21599 Super Moderator
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    lol that is one advanced robot or one weird person
     
    #3 Abe21599, Jul 14, 2010
  4. Elkay

    Elkay Member

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    Like most call centers, I'm sure they have macros for 1-clicking greeting/closing, and scripts that are also likely macro'd for common questions. I don't think when you call you're speaking to a :motdroidvert:.
     
    #4 Elkay, Jul 14, 2010
  5. Abe21599

    Abe21599 Super Moderator
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    i dont either but the OP said chat window
     
    #5 Abe21599, Jul 14, 2010
  6. mark729

    mark729 Member

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    I have a droid with 2yr contract. and other 2 lines under my name are all elgible upgrade.
    so I went to VZW store today for asking alternate upgrade and a sales rep said he can order mine on thursday and I can get it on friday at the door.
    all I have to pay is $35 restocking fee and I get a droid X and my droid will be a free contract phone.
     
    #6 mark729, Jul 14, 2010
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