At about 9:00 P.M. on July 13 I had a chat with a VZW rep, via their chat window on their site. Here is the conversation. (I wonder if I was talking to a computer? :rofl3 I copied and pasted it here. Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience! A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Rachael ray: just checking for the droid x, LOL Rachael: Hello. Thank you for visiting our chat service. May I help you with your order today? Rachael: I would be happy to answer your questions about the X! Rachael: It will be available tomorrow night at midnight EST. ray: okay thanks for the info. will you ship so customers will have it on friday? Rachael: Yes, overnight shipping would be available for receipt on Friday. ray: thank you, rachael, for the confirming that Rachael: Absolutely, Ray! ray: I guess that is all unless you call take my order tonight. Rachael: I wish I could! Maybe I will run into you again tomorrow night, I will be here! ray: okay, thanks Rachael: I'm sorry for the delay. I'll be right with you. ray: ok no problem ray: if i cannot order tonight I will not take any more of your time Rachael: Now that I have answered your questions about ordering the X, is there anything else I can help you with tonight? ray: no thanks Rachael: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening! Your chat session has been ended by your Verizon Wireless online agent.
I had a similar conversation over the phone with a local VZW store who will be shipping my X for delivery on Friday.
Like most call centers, I'm sure they have macros for 1-clicking greeting/closing, and scripts that are also likely macro'd for common questions. I don't think when you call you're speaking to a :motdroidvert:.
I have a droid with 2yr contract. and other 2 lines under my name are all elgible upgrade. so I went to VZW store today for asking alternate upgrade and a sales rep said he can order mine on thursday and I can get it on friday at the door. all I have to pay is $35 restocking fee and I get a droid X and my droid will be a free contract phone.
