OK, I just need to vent a little bit. Went to VZ store the other day. My phone has stopped auto-pulling emails and not notifying me about new emails. They sent me a factory-serviced "like new" droid. Spent a lot of time looking into how I could backup my info, such as my apps, and transfer it. Found Astro and it did help, but I probably spent about 4 hrs total doing this! So, they don't send you a new battery or SD card so you are constantly flipping the battery back and forth to see what your apps are and what needs to be transferred. So, after much time and aggravation, I did it. I made the call to activate it and the screen goes black as it normally does during a call, but now it doesn't come back on!!! Even when pressing the power key. The only thing that seems to work is to slide open the keyboard. I looked on Droid Forums and saw others had this problem with their refurbished phones. Why doesn't VZ check this???? What a waste of time. Went to the store--they never saw this before. Now they are sending me yet another one. You better believe that that will be the first thing i check before the transfer of my files again!!! GRRRR............. I really did love my Droid before all this happened!!! I swear!