Just got my phone today - I picked a ringtone and it is not working

[cmebducks]

When my husband calls it says "call from Joshua" over and over. You can hardly even hear it. How do I get it to use the the ringtone that I choose?

 

[beepbloop]

turn off caller id in settings->call settings->caller id

 

[cmebducks]

Thank you so much!!!!!!!!!!!!!!!!!!!!