JB install keeps failing.

Discussion in 'Droid RAZR MAXX' started by bbp, Mar 12, 2013.

  1. bbp
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    bbp New Member

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    I have downloaded the update twice, both times the update failed during the installation. My phone is stock no root. Any ideas on what to do?

    Thanks
    Bbp
  2. clover408
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    clover408 New Member

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  3. bbp
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    bbp New Member

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    I get the same notification. I wonder since my phone is a Refurb that could be a problem?
  4. clover408
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    clover408 New Member

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    Whoever can pull the download then we can update
  5. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    First, you must be fully stock, no apps frozen, deleted, disabled. No apps installed as system apps that weren't on the phone from the factory, and no mods to the system like the Hotspot hack. THEN, you MUST be sure which version you are currently running. There are TWO updates out there...one for the 6.16.211.XT912.Verizon.en.US Ice Cream Sandwich phones and the other for the Christmas Eve (Festivus for the restofus) Jelly Bean leak version 98.72.8.XT912.Verizon.en.US. See this thread; http://www.droidforums.net/forum/dr...-maxx-tester-s-hands-files-available-now.html


    If you try to install the wrong version it WILL fail.

    Then, you must make sure the version you download is a good copy with no download errors.

    Finally, you should at least try a Factory Data Restore and try upgrading one more time before resorting to the option below that fits your phone.

    If you do all of the above and you are unsuccessful, and you ARE on .211, then it's time to do a Fastboot back to .211 and start over using the Droid RAZR Utility Version 1.82 by Matt Groff.

    If you do all of the above and you are unsuccessful, and you ARE on .8, then it's time to think about soft-bricking to start over. See THIS thread http://www.droidforums.net/forum/dr...ricked-after-reverting-jelly-bean-update.html for the step by step instructions. For me, I had to do this and it worked, but it was a bit hair-raising. You are essentially making the phone completely unusable for a period of time, then recovering from that state of brickdom to flash back to a working OS, then doing the upgrade. It's an extreme choice but it works.
    Last edited: Mar 12, 2013
  6. bbp
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    bbp New Member

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    Thanks, I went though and enabled all the apps I had disabled. I've been downloading from the system settings and it hasn't given me an option of which to download. Do I have to download again or is the file saved somewhere so I can just try and install again?
  7. eddie7
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    eddie7 Member

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    Anyone know what all the "stock apps" are? I install the update under about phone, system update and it aborts a couple of minutes into install.
  8. mybowtie
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    mybowtie New Member

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    How do you switch between the update because i get the wrong one and cant figure out how to get the other one
  9. rpdonaldrazr
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    rpdonaldrazr New Member

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    If you guys are talking about the OTA being faulty then I would give either moto or Verizon a call. Having Verizon's bloat disabled shouldn't matter.

    I have several apps disabled and the OTA installed just fine.
  10. mekanism
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    mekanism New Member

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    Mine failed too, but I forgot to temp unroot first. Where is the ota file kept? Can we just update from the file if found?
  11. mekanism
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    mekanism New Member

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    To find your disabled apps go to settings/apps/ALL/ then scroll all the way to the bottom to find the disabled apps and enable them one by one.
  12. TheDroidURLookinFor
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    TheDroidURLookinFor Member

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    I agree with foxkat...before updating you should unroot if rooted and do a factory reset then do the ota update.
  13. kuagchun
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    kuagchun New Member

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    That's good if you like it.
  14. YelloEye
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    YelloEye Member

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    I have various apps disabled in managed apps, rooted, and have the stock hotspot hack. Just temp unrooted and updated, everything still works just as it did on the Christmas eve leak.
  15. Garemlin
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    Garemlin Developer Relations

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    Remember any changes that you have made to your phone will more than likely cause the update to fail. If you can't remember exactly what you changed then your best bet might be flashing the stock image using Matt's Utility. Just make sure you back up anything you don't want to lose. I went back to bone stock using my stock back-up in recovery but it still would not take. The only thing left that would have been stopping the install is custom recovery installed via bootstrap. I had the same issue with my Nexus 7. Custom recovery will not allow you to take OTA updates.
  16. mekanism
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    mekanism New Member

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    It looks like it might be easier to install the leaked update then update to the latest ota. I think with the christmas leak you could still install over a temp unroot right? Im on .211 but rooted and even when I temp unroot with voodoo the update fails. I read on XDA that this new ota update looks to see if you have tampered with the bootloader and if so it stops the install.
  17. s_cuttic
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    s_cuttic Member

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    Install failed for me too. Defrosted all vzw's junk apps, temp unrooted and haven't converted any apps to system apps that weren't already system apps. I also did not hack the hotspot. It was too slow for me while tethering on ICS so I just use wifi tether.

    I'll try a fdr later. If that doesn't work, I'll just stay on the Christmas leak for a while. The Christmas leak isn't perfect but it'll do.
  18. Pyuria
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    Pyuria New Member

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    So correct me if I am wrong here...... I have tried unsuccessfully to install the download that is available on my phone. I can't recall how I rooted my phone before I did on
    ICS. I didn't install a ROM. I unfroze all the apps, etc. etc. and have started the process of using Matt's Utility to flash the stock utility. I'm struggling to find a walk
    through though. My question: Do I need to find and download ICS to put on my phone or do I just hit Option 1 on Matt's utility and that takes me back to my original OTA
    despite rooting my phone?
  19. s_cuttic
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    s_cuttic Member

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    If you're on the Christmas JB leak, flashing ICS won't work because you can't go backwards. I figured out my problem and I'm going to just give in and use the utility. I installed that damn beats audio drivers and it's a nightmare trying to get rid of all the files. I'm going to find the Christmas JB leak and fastboot using that, root and then take the OTA update. It's gonna be a long day.
  20. Pyuria
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    Pyuria New Member

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    I didn't get the Christmas update. But after using the Utility still nothing. Any suggestions?
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