JB install keeps failing.

Discussion in 'Droid RAZR MAXX' started by bbp, Mar 12, 2013.

  1. bbp

    bbp New Member

    Joined:
    Mar 12, 2013
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I have downloaded the update twice, both times the update failed during the installation. My phone is stock no root. Any ideas on what to do?

    Thanks
    Bbp
     
  2. clover408

    clover408 Member

    Joined:
    Sep 6, 2012
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
  3. bbp

    bbp New Member

    Joined:
    Mar 12, 2013
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I get the same notification. I wonder since my phone is a Refurb that could be a problem?
     
  4. clover408

    clover408 Member

    Joined:
    Sep 6, 2012
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Whoever can pull the download then we can update
     
  5. FoxKat

    FoxKat DF Super Moderator Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    11,894
    Likes Received:
    2,629
    Trophy Points:
    678
    Location:
    Pennsylvania
    Ratings:
    +2,836
    Current Phone Model:
    Droid Turbo, and Nexus 6!
    First, you must be fully stock, no apps frozen, deleted, disabled. No apps installed as system apps that weren't on the phone from the factory, and no mods to the system like the Hotspot hack. THEN, you MUST be sure which version you are currently running. There are TWO updates out there...one for the 6.16.211.XT912.Verizon.en.US Ice Cream Sandwich phones and the other for the Christmas Eve (Festivus for the restofus) Jelly Bean leak version 98.72.8.XT912.Verizon.en.US. See this thread; http://www.droidforums.net/forum/dr...-maxx-tester-s-hands-files-available-now.html


    If you try to install the wrong version it WILL fail.

    Then, you must make sure the version you download is a good copy with no download errors.

    Finally, you should at least try a Factory Data Restore and try upgrading one more time before resorting to the option below that fits your phone.

    If you do all of the above and you are unsuccessful, and you ARE on .211, then it's time to do a Fastboot back to .211 and start over using the Droid RAZR Utility Version 1.82 by Matt Groff.

    If you do all of the above and you are unsuccessful, and you ARE on .8, then it's time to think about soft-bricking to start over. See THIS thread http://www.droidforums.net/forum/dr...ricked-after-reverting-jelly-bean-update.html for the step by step instructions. For me, I had to do this and it worked, but it was a bit hair-raising. You are essentially making the phone completely unusable for a period of time, then recovering from that state of brickdom to flash back to a working OS, then doing the upgrade. It's an extreme choice but it works.
     
    Last edited: Mar 12, 2013
  6. bbp

    bbp New Member

    Joined:
    Mar 12, 2013
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thanks, I went though and enabled all the apps I had disabled. I've been downloading from the system settings and it hasn't given me an option of which to download. Do I have to download again or is the file saved somewhere so I can just try and install again?
     
  7. eddie7

    eddie7 Member

    Joined:
    Dec 26, 2011
    Messages:
    107
    Likes Received:
    4
    Trophy Points:
    18
    Location:
    AZ
    Ratings:
    +4
    Anyone know what all the "stock apps" are? I install the update under about phone, system update and it aborts a couple of minutes into install.
     
  8. mybowtie

    mybowtie New Member

    Joined:
    Oct 23, 2012
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    How do you switch between the update because i get the wrong one and cant figure out how to get the other one
     
  9. rpdonaldrazr

    rpdonaldrazr New Member

    Joined:
    Mar 10, 2013
    Messages:
    13
    Likes Received:
    2
    Trophy Points:
    3
    Ratings:
    +2
    If you guys are talking about the OTA being faulty then I would give either moto or Verizon a call. Having Verizon's bloat disabled shouldn't matter.

    I have several apps disabled and the OTA installed just fine.
     
  10. mekanism

    mekanism Member

    Joined:
    Apr 29, 2011
    Messages:
    87
    Likes Received:
    14
    Trophy Points:
    8
    Ratings:
    +14
    Mine failed too, but I forgot to temp unroot first. Where is the ota file kept? Can we just update from the file if found?
     
  11. mekanism

    mekanism Member

    Joined:
    Apr 29, 2011
    Messages:
    87
    Likes Received:
    14
    Trophy Points:
    8
    Ratings:
    +14
    To find your disabled apps go to settings/apps/ALL/ then scroll all the way to the bottom to find the disabled apps and enable them one by one.
     
  12. TheDroidURLookinFor

    TheDroidURLookinFor Member

    Joined:
    Dec 24, 2010
    Messages:
    133
    Likes Received:
    3
    Trophy Points:
    18
    Ratings:
    +3
    I agree with foxkat...before updating you should unroot if rooted and do a factory reset then do the ota update.
     
  13. kuagchun

    kuagchun New Member

    Joined:
    Mar 12, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    That's good if you like it.
     
  14. YelloEye

    YelloEye Member

    Joined:
    Jun 27, 2012
    Messages:
    65
    Likes Received:
    4
    Trophy Points:
    8
    Ratings:
    +4
    I have various apps disabled in managed apps, rooted, and have the stock hotspot hack. Just temp unrooted and updated, everything still works just as it did on the Christmas eve leak.
     
  15. Garemlin

    Garemlin Developer Relations

    Joined:
    Dec 24, 2009
    Messages:
    2,421
    Likes Received:
    315
    Trophy Points:
    148
    Location:
    Delaware
    Ratings:
    +334
    Current Phone Model:
    LG G3 (VZW), Nexus 7 v2
    Remember any changes that you have made to your phone will more than likely cause the update to fail. If you can't remember exactly what you changed then your best bet might be flashing the stock image using Matt's Utility. Just make sure you back up anything you don't want to lose. I went back to bone stock using my stock back-up in recovery but it still would not take. The only thing left that would have been stopping the install is custom recovery installed via bootstrap. I had the same issue with my Nexus 7. Custom recovery will not allow you to take OTA updates.
     
Search tags for this page
droid razr maxx jelly bean update failed
,
droid razr maxx update failed
,
droid razr update keeps failing
,

jb install keeps failing

,
jelly bean update failed razr maxx
,
motorola razr maxx update failed
,

razr maxx update failed

,
razr maxx update keeps failing
,
stock droid razr update failed
,
update keeps failing to instsll on my razr