My router is a Netgear so what you see may be somewhat different. Here is what I did- 1. Selected Advanced Wireless Settings 2. Under Wireless Card Access List selected Set Up Access List 3. Select Add 4. Named the tablet and entered Mac address 5. Selected apply. I did not know to do this I was just poking around to see what I could find. When I went into the wireless card access list I saw 2 wi-fi music players but not the tab so I just said let's add the tab. It worked. How info is displayed in your routers pages may be different so you may need to experiment. Unfortunately documentation one receives w electronics is sadly lacking these days. It would be next to impossible to cover all the variations w a home network but they could point you in the direction you need to go. As a last resort call support to see if they can help you. The tablet itself is fine. Once setup I think you will enjoy it. Good luck.