Issue with favorite app and running 2.1

Discussion in 'HTC Droid Eris' started by denakisland, Apr 27, 2010.

  1. denakisland

    denakisland Member

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    I am unable to download my most-used app since I upgraded my phone to 2.1. I have contacted the company, thinking it was a compatibility issue. Well, no. They're response was:
    We understand that there is an issue with new devices/operating system
    updates and applications that are copy-protected (like ours). Essentially,
    the device manufacturer (in this instance HTC) is supposed to send the
    device's footprint signature to Google for the "Google copy protection" to
    work, and until this has been resolved Calorie Counter (and all apps that
    have "copy-protection") will not show up in searches for a new
    device/operating system updates.

    So if you'd like to try and speed up resolution of the issue you can do two
    things:

    1. Contact Google:
    Contact Us - Android Market Help
    isher and inform them that the footprint for your device (provide specific
    device information) needs to be processed by the market, and you are unable
    to get the application from the market because it is not processed.

    2. Contact HTC: HTC Mobile Phones - Customer Service - E-mail Support and tell them the same
    thing; that you can't get the application and that you need the device's
    footprint submitted to Google Android market as you can't get the
    application.

    So my question for anyone who can answer is can I do this since I used a leaked version or am I just out of luck? There are also other apps that I can't get and I'm assuming it's because of the same issue.
    Help?
     
  2. icculusX

    icculusX Premium Member
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    Maybe I missed it, but what app? I don't think you said it here...
     
  3. denakisland

    denakisland Member

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    I didn't mention it because I figured it wasn't important, but it's Calorie Counter.
     
  4. drawbridgep

    drawbridgep Member

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    There are several apps i used on 1.5 that I don't see in the market place since I upgraded to the leaked 2.1. I also found out it was due to them being protected apps. Since this is a leaked OS I can't imagine HTC or Google doing anything about it until the official version is released.

    It's the only downside I've found to upgrading to 2.1. I think we just have to wait.