I purchased the Eris 2 weeks ago, got the OTA update a few days later, and have been experiencing frequent freezes multiple times/day. It happens when I try to hang up from a call, when trying to just unlock the screen, or in between random screens and/or programs. I have not downloaded many apps, and the ones that I do have all are 4.5 or 5 stars, and do not have any comments in Market about causing crashes or freezes. Brought the phone into Verizon Wireless in Princeton, NJ and was told by the manager that since they couldn't force it to freeze while troubleshooting it for 15 mins, I would have to either leave the phone there for a few days as they played around with it to experience a freeze, or I could wait there for however long it would take for it to freeze to prove it to them...is this normal?? Or, I could pay the $35 restocking fee and get a new one, even though I am only 2 weeks into my 30 day worry free period... Has anyone experienced this issue? Am I out of options here?