Intermittent Verizon GS4 problem with lost contacts, phone dialing, SMS send/receive

Discussion in 'Samsung Galaxy S4' started by rlillico, Sep 13, 2013.

  1. rlillico

    rlillico New Member

    Joined:
    Sep 13, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Verizon Samsung Galaxy S4
    SCH-I545
    Android 4.2.2
    Baseband version I545VRUAME7
    Never rooted

    I have had a Samsung Galaxy S4, through Verizon, since it first came out. The device was never rooted. It worked fine until a few weeks ago, when it developed a strange cluster of intermittent problems:

    1. The contacts, which are synced from a personal Gmail account and a work Exchange account, just vanish on the phone. When the problem occurs, if I run the Contacts app, it displays no contacts at all. If I choose the "Contacts to display" option from the menu, sometimes it displays a blank screen, sometimes it displays "Initializing SIM card," and sometimes it displays "Updating contacts." All the contacts are still intact on the respective servers, as well as on my Nexus 7 tablet. The email and calendar items from these two accounts work normally. Only contacts are affected. Just as suddenly as they disappear, they will spontaneously reappear on the phone.

    2. Text messages usually cannot be sent or received when the problem is occurring. I can sometimes send a text by entering the phone number manually, but names cannot be used, since the contacts are not available.

    3. I often cannot dial outgoing calls. I can receive incoming calls, but cannot dial out. This seems to be because the Phone app is trying to access the contacts, which are not available.

    4. The problem usually is not resolved by power cycling the phone, but often when I try to power cycle it, it hangs on the Verizon splash screen during boot, forcing a battery pull. This often happens 3 or 4 times in a row.

    I spent hours on the phone with Samsung tech support. They thought it might be a SIM card issue. They suggested a new SIM card. Verizon gave me a new one. It was fine til the next morning, when the problem recurred.

    The next suggestion was that the SIM card reader may be bad. Verizon provided a replacement phone, which worked fine for a few days, then started doing the same thing. The original phone, with no SIM or SD cards installed, also continued to have the problem.

    The next suggestion was another factory reset after disabling the automatic app and setting re-installation. I only reinstalled the apps I use most frequently. Again, it was fine for a couple days, then started again. I have tried uninstalling various apps, but inevitably the problem comes back.

    At the time the problem began, I had not made any recent configuration or app changes, so nothing jumps out at me as a potential cause.

    Except for the problems listed above, all the other apps and functions are fine. However, when this occurs, it really cripples the phone.

    Has anyone heard of a problem like this before or have any suggestions? I did not find any similar threads in the forum. Thank you for your assistance.
     
  2. bbtkd

    bbtkd Active Member

    Joined:
    Nov 16, 2009
    Messages:
    651
    Likes Received:
    26
    Trophy Points:
    28
    Location:
    Earth
    Ratings:
    +26
    Bad phone.
     
  3. Caesars

    Caesars Senior Member

    Joined:
    Feb 16, 2012
    Messages:
    1,362
    Likes Received:
    108
    Trophy Points:
    63
    Ratings:
    +117
    Does the problem occur when the exchange account isn't active? Also go to Gmail.com and see if your contacts are still displaying.

    GS4/iPhone5
     
  4. NuNu

    NuNu New Member

    Joined:
    Sep 30, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Same Problem

    I've had the same problem.
    -I've rebooted the phone / replaced the SIM card / and also reset to factory defaults to reload the exchange server contacts a few times. Same issue always returns.
    -I know the exchange server settings has a remote contacts wipe - wondering if your exchange settings are similar? (to be clear - there is no remote action being taken by the administrator, just considering whether this may be a source of the problem)
    Very frustrating as it takes the phone out of usage for a few hours a day!

    Thor
     
  5. lwitt

    lwitt New Member

    Joined:
    Mar 7, 2015
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    1
    Ratings:
    +1
    Current Phone Model:
    Samsung Galaxy S4
     
  6. lwitt

    lwitt New Member

    Joined:
    Mar 7, 2015
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    1
    Ratings:
    +1
    Current Phone Model:
    Samsung Galaxy S4
    I had the same problem with the Contacts to Display causing the sim card initializing error. After over an hour on the phone with the top tier of support for Verizon they sent me a new phone. I got one new phone in March 2015 thru warranty. That phone did the same thing. My contract was up and so for the 99 cents I got another Galaxy S4, same problem. They sent me a replacement for that phone, same problem. Tried all 3 sim cards. The issue apparently is with the Samsung software build. My wife's 2 year old phone and 4 other Galaxy S4's of the same vintage at my office all work properly with the newest updates. The old phones with the newest updates are not the same as what's on my new Galaxy S4. My software version on all 3 is I545VRUFNK1. My wife's older Galaxy with newest update SCH-1545_NG6_to_NK1. Hopefully Samsung will get their act together, unless someone else knows of a solution.
     
    • Like Like x 1
  7. KaosMaster

    KaosMaster Senior Member

    Joined:
    Jan 24, 2011
    Messages:
    699
    Likes Received:
    164
    Trophy Points:
    58
    Location:
    Garden Grove, CA.
    Ratings:
    +186
    Current Phone Model:
    SCH-I545 Galaxy S4 (Verizon)
    You can repair the device using odin or kies to fix this issue! I am willing to help you out! Just message me here or on hangouts! ;)
     
Search tags for this page
contacts to display sim card initializing
,
gs4 sch i545 can receive texts wont send texts
,
gs4 verizon wont receive calls
,
how to hard reset a svp tablet
,
problems accessing contacts on samsung galaxy s4
,
problems receiving text on samsung gs4
,
samsung galaxy s4 exchange contacts missing
,
samsung s4 will not call out verizon
,

sim card initializing s4

,
stuck on intializing sim card contact numbers disappeared fr