I'm a NOOB in need of help

Discussion in 'Droid RAZR Support' started by krc1075, Jul 31, 2013.

  1. krc1075

    krc1075 New Member

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    Good evening all,

    I have my first droid, believe it or not, it's a hand me down from my father. I am trying to update it through an OTA update and I keep getting update failure when I try. I am running 6.12.211 on the Motorola Droid XT912. I know the newest version is 98.72.16. I was wondering if someone could point me in the direction of explaining why the OTA update won't work or where I can get a downloaded copy so I can try it through the SD card.

    Thank you all!!

    Kevin
     
  2. GotnFX

    GotnFX Active Member

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    Is it pure stock? Meaning did your dad root the phone? There are Root Checkers in the play store. Also, I am assuming its been activated under your number with your gmail...just making sure. There is a way to manually push it using Matty's Utility. Let me look for it..
     
  3. GotnFX

    GotnFX Active Member

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  4. krc1075

    krc1075 New Member

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    I highly doubt my father did any sort of modification to the phone. We're all surprised he made a phone call from it, let alone hack it. I have not had the phone activated under my verizon account yet, but I am working off WiFi and also utilizing my gmail account. The phone was reformatted through the startup menu (two volume buttons and power button). But when I go into the software update, it downloads, resets starts the update process, then the phone reboots with a message saying update failed.
     
  5. krc1075

    krc1075 New Member

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    He also has a battery drainage issue with it, which I'm hoping a reformat / wipe / update will help
     
  6. GotnFX

    GotnFX Active Member

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    Hey Kevin just out of curiosity, why didn't your dad update to Jelly Bean?

    I'd definitely do a factory reset. I'd back everything you need on the computer..there are also apps in the play store where u could back things up to your external SD.

    I could be wrong but it maybe failing in the update cuz the phone isn't active with the sim card. Again, I could be wrong.

    Have you tried updating with the link above?
     
  7. cris

    cris Member

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    Might also try clearing the cache. And trying again. Hold the power and volume keys and go into restore. A little android guy will pop up with a triangular shape. Press volume up and down at the same time. Then some options will come up. Choose clear cache. Then reboot. Then try to update again.
     
  8. krc1075

    krc1075 New Member

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    I did use the link posted. Worked well, thank you. He didn't update probably because he doesn't know anything about his phone. He could barely make calls and send texts let alone update the OS. Battery life is still crummy, but holds a charge a little longer.
     
  9. cris

    cris Member

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    If battery life is bad. Try a battery meter training.

    Power the phone off (hold power and select "Power off", then accept).
    Plug the phone into the STOCK MOTOROLA CHARGER AND CABLE and allow it to boot into Charge Only mode (represented by a large battery icon on the screen).
    Allow the phone to charge for the greater of 3.5 hours for the Droid RAZR (5.5 hours for the MAXX), or until the display says 100% when you briefly tap one of the volume control buttons. This may take considerably less than the recommended times above depending on what the battery's actual "State of Charge" is (and not what the meter says it is).
    Once fully charged, remove it from charge and power up normally.
    Use it as you normally do throughout the day, and continue to run on battery only, until the phone displays the low battery warning and recommends you place it on the charger (10% with Jelly Bean and ICS, 15% with Gingerbread). Whatever you do, DO NOT allow it to discharge to the point where it powers itself off. This can result in the phone becoming completely unresponsive to the charger.
    Now repeat the charging process with power off. This time, it should take the better part of the 3.5 (or 5.5), hours mentioned above before it gets to the required 100% charge level. If you don't allow it to reach 100% each time, and also to reach the discharge level where charging is recommended through this three-step process, it must be performed again or it will not have the desired effect of setting the full and empty flags for the meter.

    Now that you've completed the Meter Training, when you power up the phone after the second charge cycle, make sure gsam is running and again, use the phone throughout the day as you normally would, allowing the software to capture a good sample. Once you reach the "recharge" warning again, capture screen shots of gsam, and also of the battery stats from the phone and post them here.
     
  10. GotnFX

    GotnFX Active Member

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    Hey Kevin glad you were able to update! Definitely do the battery recal described by cris above. After the recal, give the phone a couple of days to recondition. I find at times it doesn't take but wait it out. The other thing is doing a factory device reset (FDR) and don't loads apps automatically. I'd add them back manually one at a time. You may have some app eating at your battery. Hope you are getting enough info. There are a lot of folks here that will definitely help you. Oh and welcome to the forum..:)!
     
  11. krc1075

    krc1075 New Member

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    Thanks. I'm in the process of doing the recal as we speak. I will update later.
     
  12. krc1075

    krc1075 New Member

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    image.jpg
     
  13. krc1075

    krc1075 New Member

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    There's my screen shot. I hope that helps
     
  14. GotnFX

    GotnFX Active Member

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    Kevin, download gsam from the play store. Its free and it can help get a better picture of what app maybe causing battery drains. Just looking at your picture, media is pretty high. Was there something in particular you did to have it 2nd on the list?
     
  15. cris

    cris Member

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    Krc this is a normal day screen shot of my phone. Texts, facebook, and a few calls.

    ForumRunner_20130807_190138.png