Basically, my HTC Resound is hanging up on the white "HTC" bootup screen and I'm wondering how I could fix this problem by connecting the phone to my computer via USB. I've read the threads about this issue, but you all speak with very technical jargon and you use an awful lot of acronyms and terminology. Could someone please take some time to explain the process of resetting the phone to factory via a phone-to-computer USB connection?.. I would be forever grateful -- thanks so much!!!