If you are having weak signal issues...

Discussion in 'Samsung Galaxy Nexus' started by Garemlin, Dec 18, 2011.

  1. Garemlin

    Garemlin Developer Relations

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    If you are one of the many who are suffering with very weak signal issues you may want to call VZW. I just got off the phone with them and it was immediately moved to Level 2 tech support. This is a known issue and apparently Samsung is telling VZW to have their customers get an exchange where they purchased. They want the phones with bad reception back so they can examine them and possibly determine what the issue is.

    Just an FYI


    EDIT:

    Even though you are reading it here I would still go through the proper channels and call VZW yourself. So that way it is noted on your account and you aren't just going into VZW or your retailer and say "some guy on a forum I am on said".
     
    #1 Garemlin, Dec 18, 2011
    Last edited: Dec 18, 2011
  2. JSM9872

    JSM9872 Super Moderator
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    Wow that's a biggie. Thanks for posting this for us.
     
  3. Liderc

    Liderc Silver Member

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    Just curious, why would Samsung(who builds the phone) need customers to return their's so they can test them? They can open up a shipment in house and test them for signal issues.
     
  4. Garemlin

    Garemlin Developer Relations

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    I am just going by what I was told. My guess is they want to test ones that already are known to have reception issues rather than do random test on a bunch of different ones.
     
  5. manilaboy1vic

    manilaboy1vic Member

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    whats considered weak? in db? my room has a weak 4g signal other places it better..
     
  6. droidtom

    droidtom Member

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    I called today too and they didn't seem to know anything of this. I've read signal was better before the update so that would indicate it could be fixed by sw update. It does seem to perform awfully well for reporting low signal too.

    Sent from my Galaxy Nexus using Tapatalk
     
  7. Garemlin

    Garemlin Developer Relations

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    Weak= dial-up speeds or no data at all when you could normally get it on another device.

    My issues are I am barely getting a signal at home when I was getting a full signal with my other devices. And when I have it switched to CDMA/LTE in a 3G area I get no data at all.
     
  8. Sectime

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    All posts I have read have referenced number of bars as low signal. Could people start reporting signal in db, maybe a pattern will show up.
     
  9. Sectime

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    Are you kidding?? break open many sealed boxes to find a few, maybe be none. This issue might not show up until phone is activated etc.
     
  10. Garemlin

    Garemlin Developer Relations

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    At this moment I am showing a -120 dBm
     
  11. Sectime

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    That sounds like AT&T:icon_ devil:
     
  12. kaboyd

    kaboyd Member

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    I've spoken to VZW twice about my nexus. The one my girlfriend has consistently has 2 bars of 4G while mine has 1 bar of 3G sitting right next to her. Each time I called I was basically blown off by being told I'm in a congested area and our signal may come and go (which is bs. I live in the outskirts of our city, and have acres between neighbors). Every time I suggest my phone is defective they quickly say it's not possible since I do have 4G sometimes. Dealing with VZW over this problem has been the single most aggravating experience I've had with this company to date

    Edit: I forgot. -118db to 130db+
    Sent from my Galaxy Nexus using DroidForums
     
    #12 kaboyd, Dec 18, 2011
    Last edited: Dec 18, 2011
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