I'd just like to put out there that anyone who is having issues with the LG Ally, if you haven't already done so...call verizon and report it. It's kinda 50/50 that you'll get your issue resolved on the phone with them-however it can help in the long run i think. I say this because i spent over an hour on the phone with tech support to no avail. They were really nice and we tried everything but even they couldn't figure it out and the lady told me that they won't/don't really check into these kinds of issues if there arent many people calling about it-basically because they see it as user error (my words, not hers) she said she hadn't heard of standing issues right now but if more customers call in with the same problems they check further into it to see if it is actually a verizon update issue or a manufacturing issue. I normally don't think about that, i just call em tell em my problem and see how they help me i never thought to tell them i want it reported.