I sound muffled / quiet to my callers

Discussion in 'Android General Discussions' started by dsm, Dec 8, 2009.

  1. dsm
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    dsm New Member

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    I think I am going crazy. ALL, and I do mean ALL, of my callers tell me that my voice sounds muffled on my new Motorola Droid. However, when I take it into the Verizon store, or call Verizon tech support (*611), they tell me that I sound fine and that there is no problem. Is Verizon messing with my head, or is there really that much of a deterioration in call quality from my old Razr to the new Droid?? I am stumped... no one ever complained about my Razr. The quality of what I hear on my end of the Droid is excellent, but I am tired of having to talk unnaturally loud into my Droid for people to hear me. Should I exchange it, even though Verizon says it is fine? Or is it just the way it is with the Droid? Some of the people on this forum say they sound just like they're on a land line. I am nowhere close to that. I'm so confused about what to do... advice, please?
  2. dsm
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    dsm New Member

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    Last night I paired it with my Bluetooth, and left myself messages here at work. The Bluetooth message actually sounded a little clearer. After reading some of the other posts, I think I've decided to swap my unit out for a new one... although I may wait until after the 12/11 update to see if that helps any. Thanks for letting me vent... I was just frustrated with Verizon "support". How can they possibly be the only ones who don't think I sound muffled. I love my Droid in every other way, so I don't want to be dissatisfied with call quality if it just happens to be the unit I got.
  3. M1dnite
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    M1dnite New Member

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    My girlfriend says" "You sound muffled" all the time to me. I think it's when I move the speaker from my mouth and I kind of lean it back when I talk.

    But, I talk like that on all phones...

    I chalk it up to user error.
  4. dsm
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    dsm New Member

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    Maybe so... I guess that's what I need to figure out. This is my first smart phone.
  5. bucsfann20
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    bucsfann20 New Member

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    same problem

    i get the same thing... every single call.

    im past my exchange policy date, so im hoping the dec 11 update helps with that.

    other than that, its annoying talking loud just to say "Get 2% not 1% MILK"
  6. MarcR727
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    MarcR727 New Member

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    Go into the phone and type in ##7764726 and press send. The password is 000000.

    In option 04 (vocode), change the option to EVRC-B, it made my in-call audio sound wayyy better. Your phone will reset after you exit and apply the new setting.
  7. bucsfann20
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    bucsfann20 New Member

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    i did.

    hopefully i notice a change.


    thank you for that.
  8. dsm
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    dsm New Member

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    I did that last week, but did it did not have a noticable effect. Does anyone think that maybe it is because I have used a plain old Razr for the past five years, and that I'm just not used to the difference in a smart phone?
  9. Droidaloid
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    Droidaloid New Member

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    DROID Outbound call quality very poor, voice sounds "muffled"

    There are many other threads (https://supportforums.motorola.com/...A1E1C63294E1E21CCEA5.node0?start=375&tstart=0) on other forums that indicate this is not an infrequent occurrence. I have tried every remedy post-OTA update (privacy button off, vocode set to EVRC-B, cycle battery, speaker, etc) and the people I call still tell me I sound like I'm calling from the bottom of a barrel. I have had 3 DROIDS now and they all have done the same thing. there is a marginal improvement when using the bluetooth headset, and much better improvement when using hands-free (speaker phone), but handset-to-ear is still bad. I believe this must be a firmware/software issue. I hope Verizon/Motorola/Google fix this or they will see a quick tail off in sales.
  10. cdd543
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    cdd543 New Member

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    My wife complains about mine all the time too. I'm on #2 and have done all the tricks...lame.
  11. bassic83
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    bassic83 New Member

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    May seem silly, but...

    Has anyone here heard if the Eris has the same issues? I'm way past my return date, but if this issue continues for me, I may end up paying full pop for an Eris if I cannot get resolution from Werizon Vireless. I love the Droid, but I hate the voice quality. From where I stand, it seems that for the money paid, we should have a phone that actually works! I don't know about anyone else, but they will have exactly THREE (3) chances to make things right by me, or I will be getting a law firm involved, and am considering leveling a breach-of-contract dispute and a class-action lawsuit against VZ, Goog, and Moto.
  12. astrilt1
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    astrilt1 New Member

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    my brother in-law had the same problem and it was caused by a protective case he was using on the droid. once he removed it, calls were much clearer
  13. bassic83
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    bassic83 New Member

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    I have a Zagg film on mine, but there is a cutout around the mic. It was doing it before, anyway.
  14. NaterGator
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    NaterGator New Member

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    Ugh, all of my callers complain of this. To test I just set my Google Voice greeting message and I see what they are saying... it sounds atrocious, like I'm talking through a few blankets.

    I'm wondering, for people who have this issue: look closely at your Droid's microphone pickup (the little slot on the chin) and see if there is a tiny hole down in there. If so, is it centered and is it more towards the top of the bottom.

    For people that don't have this problem, same thing. What does your mic pickup look like?
  15. bigthinker
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    bigthinker New Member

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    The only time I sound muffled or very faint is when I am laying down and trying to talk with the phone in the upside down position....No one has complained about the way I sound otherwise. Mine is naked and has no cover. :motdroidvert:
  16. Tracyap
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    Tracyap New Member

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    I just received my third refurbished Droid today because of the muffled issues. I've heard ... that manufacturing dates of 40/09 tend to have these kinds of problems. If this one presents with the same poor call quality, Verizon tells me that I'm in line for a brand new one. Really my only complaint with the phone, but it's a big one ... There's an active thread on this matter on the Motorola site: https://supportforums.motorola.com/thread/16215?tstart=0
  17. TrueFangz
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    TrueFangz New Member

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    12 people at my company got Droids a few weeks ago. 3 of us are having this problem too. I've called people on Verizon, T-Mobile, and land lines (basic, and VOIP) they all have said that I sound like I'm in a tunnel, and am yelling with my mouth right on the mic.

    Two of my co-workers are complaining of the the same issue on their phones.

    I find it odd that we have 12 Droids shipped to us, and so far, 3 out of the 12 users (myself included) are having issues. What's the chance of that?

    I really haven't found an answer out as to if this problem is a physical defect, of if it's a soft issue.

    Anybody else have any advice?
  18. aminaked
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    aminaked New Member

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    Reboot every 3 days if people you call are sometimes complaining about echoing/muffled/garbled voice. You won't get these complaints if you use bluetooth/speakerphone a lot. If you do get a call where someone complains, toggle the speakerphone on and off. Also, make sure you are speaking into the mic.
  19. crspang
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    crspang New Member

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    My theory is that it is the noise cancelling software the Droid utilizes.
  20. Daywalker
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    Daywalker New Member

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    When I do that phone will not call out
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