I have been in Phoenix for the last three months (I live in WA). On the drive here and since arriving, I have literally had no 4g or 3G almost half the time. I have called Verizon numerous times. They tell me to pull the battery while the phone is on and remove the SIM card, put it in and out of airplane mode and still, I am lucky to ever have 1X. I find it hard to believe that while driving down I-5 through California and now while in a major city like Phoenix I can't even get 3G. it is so frustrating and maddening that I want to toss the phone out the window. I feel I am being ripped off every time I pay my monthy bill. I am a grandma with zero technical ability. When my contract with Verizon is up, I would like to leave them but I always hear they have the best coverage. Boo hoo. Thanks for letting me vent!