I NEED HELP

Discussion in 'Droid Incredible Tech Support' started by Liana_Ralston, Mar 5, 2016.

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  1. Liana_Ralston

    Liana_Ralston New Member

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    I NEED HELP I HAD BOUGHT A MOTOROLA DROID RAZOR XT912 FROM A FRIEND OF A FRIEND BUT APPARENTLY SOMEONE TRIED TOO MANY TIMES TO UNLOCK THE PATTERN AND NOW ITS ASKING FOR A GOOGLE EMAIL AND PASSWORD MY PHONE CARRIER ISNT VERIZON AND I REALLY NEED HELP TO UNLOCK THIS PHONE
     
  2. Miller6386

    Miller6386 Developer
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    You'll need to contact the friend of the friend and get them to unlock the device and stand by while you FDR it and reset it.

    Sent from my SM-N910V using Tapatalk
     
  3. Liana_Ralston

    Liana_Ralston New Member

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    That's whole issue No one knows where this person is or moved to So now I'm trying to my best do every option that is told to me I've already dialed *#06# where it says emergency calls and it gave me the HEX AND DEC # But now I'm just willing to do anything and everything that there is to do to unlock this phone
     
  4. Liana_Ralston

    Liana_Ralston New Member

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    Do you know anything else I can do Please if you do or you know anyone else who might know I so would really appreciate all the help and advice
     
  5. Liana_Ralston

    Liana_Ralston New Member

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    WHAT DOES FDR MEAN?????
     
  6. 94lt1

    94lt1 Super Moderator
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    Relax on the all caps please..fdr means ..factory data reset..it restores the phone to its factory "out of the box" condition..

    This is the quickest way to determine if you have a software or hardware issue..after and fdr..the issue...if software..would be gone..if it's hardware....the problem would persist.

    You can trouble shoot in many ways to also determine this. But as I stated..to me..this is the fastest way..but you have to re install your apps and setup the device again..but in a warranty situation... Most carriers like vzw will make you do an fdr before they will warranty out a device.. And yes...they can tell..
     
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  7. FoxKat

    FoxKat Premium Member
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    Also, along with this being a double-posting this thread is in the wrong phone section. This section is for HTC Droid Incredible phones and the ones you speak of are Motorola RAZR phones.

    I've answered your question in your other post (Need help unlocking Motorola Droid Razor XT912), and 94lt1 answered even more completely here.

    I am closing this thread.

    Sent from my XT1585 using Tapatalk
     
  8. Jeffrey

    Jeffrey Premium Member
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