I can't answer calls...

Discussion in 'Samsung Galaxy Note 3' started by cadre.9, May 19, 2014.

  1. cadre.9

    cadre.9 Member

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    I just received the Kitkat update on my Samsung Galaxy Note 3 the other day. Prior to the update, when I got an incoming call I would open my cover and see the caller's name. I could then swipe to answer or switch to speaker or end the call. Now when I open the cover I simply get a black screen. I can't tell who's calling and the only way I can answer the call is if I have my bluetooth earpiece in. Does anyone have an idea how I can fix this?

    Thanks.
     
  2. bkdodger

    bkdodger Super Moderator
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    Is this a third party cover or original..

    Knock knock G2
     
  3. Jeffrey

    Jeffrey Premium Member
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    Have you checked if the notification settings had changed?
     
  4. cadre.9

    cadre.9 Member

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    It's the original Samsung cover.
     
  5. bkdodger

    bkdodger Super Moderator
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    Hmmm.. Check the settings from the lockscreen settings.. Also remove cover and put back maybe resets it..


    Knock knock G2
     
  6. Vulcan1600

    Vulcan1600 Super Moderator
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    If it's still stock, maybe take it to a VZW store to be looked at.
     
  7. cadre.9

    cadre.9 Member

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    I removed the cover and did a battery pull. It seems to be working now. Thanks for all replies.
     
  8. cadre.9

    cadre.9 Member

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    Sad to say it's still not right. Worked yesterday, black screen today. :(
     
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