Husbands d2g stuck betw red "eye" and droid logo

[redbert31]

I can't get it to turn off or go past the red logo after the droid logo..keeps going back and forth between the 2 logos. Even taking the battery out doesn't help..when you re insert it, the same thing happens. It is stock and is a droid 2 global. Please let me know if there is anything you can recommend, or should we just go back to vzw tomorrow. This is a new replacement of the one he got dec 26. Battery replaced once in original then he was given this one a few weeks ago (new in box by vzw)
I got my x the same day and I've has nothing but joy..he's had nothing but trouble..thanks!
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