HTC Thunderbolt Issues-- Please Help!

Discussion in 'New Member Introductions & Site Assistance' started by taudrey, Dec 1, 2011.

  1. taudrey

    taudrey New Member

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    I recently purchased a HTC Thunderbolt from a friend of mine. The phone was working great, I went and had it activated on my Verizon account. A day or two later the phone kept rebooting. Turning on and off. I contacted Verizon, since I have the warranty coverage. While activating my phone the man working at Verizon told me that the warranty would cover anything that may happen to the phone since I didn't know all the details from the previous owner. Long story short, Verizon told me that since I was not the original owner I could not use the manufacturers warranty to repair the hardware. I was told to basically break the phone. I found a company called PCD who informed me that the phone I bought was still under the original warranty. A month later they sent it back to me saying that they could not repair it because of water damage. I need help fixing my phone. Should I go back to Verizon? I don't know the best way to get it fixed without paying out of pocket. Please help me.. Any suggestions will help me out! I really just want to start enjoying my new phone.Thank you!
     
  2. RSC450

    RSC450 Member

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    Sounds like your friend got over on you. I would tell your "friend" to refund your money. Another option is taking into Verizon but speaking from experience if it has water damage your out of luck. Water damage is also not covered.

    Sent from my DROID BIONIC using DroidForums
     
  3. taudrey

    taudrey New Member

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    Yeah, it's not the best situation that I am in. I know Verizon advertises that their warranty coverage takes care of lost/stolen/broken/water damage. I'm just trying to find the best way to handle this issue :/
     
  4. RSC450

    RSC450 Member

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    Hmm weird because when I dropped my LG dare in the lake Verizon made me pay $50 insurance claim because they did not cover water damage. You might have a different policy, who knows. I don't carry insurance on my phone although it would probly be a good idea.
     
  5. taudrey

    taudrey New Member

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    Since I love the phone and enjoyed using it when it was working without rebooting, I wouldn't mind paying $50 for a new phone. I have just been told so many conflicting things that I just need direction. I'm not familiar with Verizon's policies and according to them I should have broke the phone myself.
     
  6. SFGate

    SFGate Guest

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    Welcome to the site. Sorry your friend did this to you. I would get my money back from that "friend". dancedroid
     
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