HTC Replacement

Discussion in 'Thunderbolt Tech Support' started by Hinglby, May 24, 2011.

  1. Hinglby
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    Hinglby New Member

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    Hello! I'm new to this forum so please don't shoot me down.

    I've had the HTC Thunderbolt for about a month. The first few weeks the phone had no issues. Over the last two weeks I've experienced random loss of 4G, 3G and usually the phone goes back to 1X. I've worked with Verizon and have gone thru all of their troubleshooting, including a factory reset. Yesterday Verizon decided to swap my phone out for a certified pre-owned....am I heading down the right road?

    I hate the fact that I paid good money for a new phone and am swapping it out for a used phone!

    Any and all comments will be greatly appreciated.
  2. Hinglby
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    Hinglby New Member

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    Nobody has any suggestions? Should I push for a new phone? Is a certified pre-owned a valid option?
  3. Backnblack
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    Backnblack Premium Member Premium Member

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    Under 14 Days - New Device
    Over 14 - CLNR

    Your not getting a new device over 14 days from signing the contract. certified pre-owned is the only option....
  4. guidot
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    guidot Developer Relations Staff Member Premium Member

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    Not true.

    Sent from my Droid using Tapatalk
  5. Hinglby
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    Hinglby New Member

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    Thank you for the replies. I am curious, is a certified like new a good phone? I'm sure if I pushed I could get a new phone but I'm wondering if it's worth the battle.

    Thanks again.
  6. Backnblack
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    Backnblack Premium Member Premium Member

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    Very few exceptions to that written rule....
  7. guidot
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    guidot Developer Relations Staff Member Premium Member

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    I would try a few.

    Wife went through 3 dpro's in 2 weeks. That was enough for me.

    You need to be very particular, do everything with your phone. Call text gtalk browse download tapatalk.

    Sent from my Droid using Tapatalk
  8. android365
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    android365 New Member

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    14 days is the policy, its not just verizon, all cell phone providers replace their phones with used phones. It is just the way it is, they have already subsidized that one phone some where around 400 dollars, if they were to give you another new one they would be out around, ohh 600 dollars for that one, so a 1000 total- all rough guesses. They would probably lose quite a bit over the 2 year contract.
    The thunderbolt was having that issue with several phones, The phone itself was most likely not the issue. They should have reset the connection with the sim card through customer service, if that didn't work try a new sim card, new sim card almost always fixes it. There was a small period of time when the service was just random anyways. The network is new so you're going to get little glitches, even with the couple problems the 4g network has had, its still WAY more reliable than att's everyday network use.
  9. Sethman29
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    Sethman29 New Member

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    Same thing with me. I must say that im upset for paying so much for my phone and babying it exceptionally and having them say well we can give u a certified pre-owned but not a new one. Kind of like a slap in the face... All we can do is hope they are in great shape :( good luck with your problems bud, also heard today that ANOTHER update releases in two weeks..

    Sent from my ADR6400L using DroidForums
  10. lazarus2297
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    lazarus2297 New Member

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    be picky...

    I am fortunate in that I have a store in my area that still has a tech on site and when i have gotten CLNR's I make sure they meet my standards cosmetically and if not I won't accept it and I would do the same if they sent me one in the mail..

    I baby my phones and if it needs to be replaced I won't accept anything in worse condition than the phone i swap...

    and you will only get a new phone if multiple replacements have issues and generally that would be hardware issues as they are very unlikely to switch out multiple phones for "software" issues..
    Last edited: May 25, 2011
  11. Hinglby
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    Hinglby New Member

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    Thanks everyone.

    I received the certified pre-owned on Tuesday. Other than the pain of personalizing the phone, there are absolutely no issues. So far so good and it looks like a new phone with the exception of a label inside the battery tray with the refurbish date.
  12. lazarus2297
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    lazarus2297 New Member

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    look at this junk they sent me for a replacement... I called them right after I opened the box and they are gonna overnight me one to arrive tomorrow. :)
  13. Sethman29
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    Sethman29 New Member

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    My phone i bought brand new had a black void sticker on it but my replavement had a green void sticker, no remanufacture date. What do u guys think that means?
  14. Ned
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    Ned New Member

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    I got this one in the mail today. This is to replace a replacement I got last week with a bad power button.

    Sent from my ADR6400L using Tapatalk
  15. blueis300
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    blueis300 New Member

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    Man that is just crazy. Id be so pissed and ask for some compensation. Ive had good luck when needing a cpo.
  16. Backnblack
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    Backnblack Premium Member Premium Member

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    They run out of Black ones?

    Where is said sticker?
  17. sir2545
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    sir2545 New Member

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    I picked up a new Tbolt 4hours ago, and when I press certain parts of the screen it pops like it wasn't fastened or glued properly. Back to the store tomorrow for a new one. Since I just got it, I should get a brand new replacement, right?

    Sent from my ADR6400L using DroidForums
  18. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    Absolutely, no question about it. VZW shouldn't even had let you walked out the store with the defective TB.
  19. sir2545
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    sir2545 New Member

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    It wasn't their fault. I Didn't realize it until after I started messing around with it.

    I do have abother question though.......I returned a Charge to get the Tbolt on the 13th day (yesterday). Does that mean that I have to get it exchanged today or I'll get a refurb or does the 14 days start over?

    Sent from my ADR6400L using DroidForums
  20. Jacob9424
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    Jacob9424 New Member

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    Getting a refurbished replacement in my opinion is the worst way to go. Your most likely going to just have tons of more problems....besides the issue isn't the phone its Verizon. They are improving towers, shutting stuff down and rearranging everything...just live it out...lol

    Sent from my ADR6400L using DroidForums
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