HTC Replacement

Discussion in 'Thunderbolt Tech Support' started by Hinglby, May 24, 2011.

  1. Hinglby
    Offline

    Hinglby New Member

    Joined:
    May 24, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Hello! I'm new to this forum so please don't shoot me down.

    I've had the HTC Thunderbolt for about a month. The first few weeks the phone had no issues. Over the last two weeks I've experienced random loss of 4G, 3G and usually the phone goes back to 1X. I've worked with Verizon and have gone thru all of their troubleshooting, including a factory reset. Yesterday Verizon decided to swap my phone out for a certified pre-owned....am I heading down the right road?

    I hate the fact that I paid good money for a new phone and am swapping it out for a used phone!

    Any and all comments will be greatly appreciated.
     
  2. Hinglby
    Offline

    Hinglby New Member

    Joined:
    May 24, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Nobody has any suggestions? Should I push for a new phone? Is a certified pre-owned a valid option?
     
  3. Backnblack
    Offline

    Backnblack Premium Member Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,250
    Likes Received:
    6
    Trophy Points:
    153
    Ratings:
    +6
    Under 14 Days - New Device
    Over 14 - CLNR

    Your not getting a new device over 14 days from signing the contract. certified pre-owned is the only option....
     
  4. guidot
    Offline

    guidot Developer Relations Staff Member Premium Member

    Joined:
    Feb 10, 2010
    Messages:
    7,347
    Likes Received:
    274
    Trophy Points:
    198
    Location:
    Massachusetts
    Ratings:
    +274
    Not true.

    Sent from my Droid using Tapatalk
     
  5. Hinglby
    Offline

    Hinglby New Member

    Joined:
    May 24, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thank you for the replies. I am curious, is a certified like new a good phone? I'm sure if I pushed I could get a new phone but I'm wondering if it's worth the battle.

    Thanks again.
     
  6. Backnblack
    Offline

    Backnblack Premium Member Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,250
    Likes Received:
    6
    Trophy Points:
    153
    Ratings:
    +6
    Very few exceptions to that written rule....
     
  7. guidot
    Offline

    guidot Developer Relations Staff Member Premium Member

    Joined:
    Feb 10, 2010
    Messages:
    7,347
    Likes Received:
    274
    Trophy Points:
    198
    Location:
    Massachusetts
    Ratings:
    +274
    I would try a few.

    Wife went through 3 dpro's in 2 weeks. That was enough for me.

    You need to be very particular, do everything with your phone. Call text gtalk browse download tapatalk.

    Sent from my Droid using Tapatalk
     
  8. android365
    Offline

    android365 New Member

    Joined:
    May 24, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    14 days is the policy, its not just verizon, all cell phone providers replace their phones with used phones. It is just the way it is, they have already subsidized that one phone some where around 400 dollars, if they were to give you another new one they would be out around, ohh 600 dollars for that one, so a 1000 total- all rough guesses. They would probably lose quite a bit over the 2 year contract.
    The thunderbolt was having that issue with several phones, The phone itself was most likely not the issue. They should have reset the connection with the sim card through customer service, if that didn't work try a new sim card, new sim card almost always fixes it. There was a small period of time when the service was just random anyways. The network is new so you're going to get little glitches, even with the couple problems the 4g network has had, its still WAY more reliable than att's everyday network use.
     
  9. Sethman29
    Offline

    Sethman29 Member

    Joined:
    Mar 16, 2011
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Shreveport, LA
    Ratings:
    +0
    Same thing with me. I must say that im upset for paying so much for my phone and babying it exceptionally and having them say well we can give u a certified pre-owned but not a new one. Kind of like a slap in the face... All we can do is hope they are in great shape :( good luck with your problems bud, also heard today that ANOTHER update releases in two weeks..

    Sent from my ADR6400L using DroidForums
     
  10. lazarus2297
    Offline

    lazarus2297 Member

    Joined:
    Mar 22, 2010
    Messages:
    367
    Likes Received:
    5
    Trophy Points:
    18
    Ratings:
    +5
    be picky...

    I am fortunate in that I have a store in my area that still has a tech on site and when i have gotten CLNR's I make sure they meet my standards cosmetically and if not I won't accept it and I would do the same if they sent me one in the mail..

    I baby my phones and if it needs to be replaced I won't accept anything in worse condition than the phone i swap...

    and you will only get a new phone if multiple replacements have issues and generally that would be hardware issues as they are very unlikely to switch out multiple phones for "software" issues..
     
    Last edited: May 25, 2011
  11. Hinglby
    Offline

    Hinglby New Member

    Joined:
    May 24, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thanks everyone.

    I received the certified pre-owned on Tuesday. Other than the pain of personalizing the phone, there are absolutely no issues. So far so good and it looks like a new phone with the exception of a label inside the battery tray with the refurbish date.
     
  12. lazarus2297
    Offline

    lazarus2297 Member

    Joined:
    Mar 22, 2010
    Messages:
    367
    Likes Received:
    5
    Trophy Points:
    18
    Ratings:
    +5
    look at this junk they sent me for a replacement... I called them right after I opened the box and they are gonna overnight me one to arrive tomorrow. :)
     
  13. Sethman29
    Offline

    Sethman29 Member

    Joined:
    Mar 16, 2011
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Shreveport, LA
    Ratings:
    +0
    My phone i bought brand new had a black void sticker on it but my replavement had a green void sticker, no remanufacture date. What do u guys think that means?
     
  14. Ned
    Offline

    Ned Member

    Joined:
    Feb 15, 2010
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I got this one in the mail today. This is to replace a replacement I got last week with a bad power button.

    Sent from my ADR6400L using Tapatalk
     
  15. blueis300
    Offline

    blueis300 Member

    Joined:
    Jan 13, 2011
    Messages:
    57
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0

    Man that is just crazy. Id be so pissed and ask for some compensation. Ive had good luck when needing a cpo.
     
Search tags for this page
black void on htc incredible mean
,
green void sticker htc thunderbolt
,
htc 14 days policy
,
htc mobile replacement policy
,

htc replacement phone policy

,

htc replacement policy

,
what does a black void sticker on the htc one mean
,
what does a green void sticker mean
,
what does green void dot mean inside htc 4g lte
,
what is htc policy for replacing phones