HTC Repair Dept.

Discussion in 'HTC ThunderBolt' started by tituswife, Aug 14, 2011.

  1. tituswife
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    tituswife Member

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    Anyone have experience with HTC Repair Dept.? I have to call them tomorrow, due to hardware problems with a phone I've had since July 27. I was told it would take two to four weeks.

    Sent from my Tbolt using DroidForums
  2. delcopa
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    delcopa New Member

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    Why are you going through HTC for a hardware problem??? If you have the phone less then a year you can go through Verizon for a replacement. All thunderbolts are less then a year. Here call this number and tell them you have been having hardware issues and need a replacement.....

    866-406-5154
  3. tituswife
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    tituswife Member

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    Will HTC repair my actual phone, which is a month old? Won't Verizon send me a used phone?

    Sent from my Thunderbolt
  4. chukeee
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    chukeee New Member

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    You are correct. If u can do without a phone for a few weeks go through HTC for the repair. Verizon just going to send u a refurbished phone which also may have problems.

    Sent from my ADR6400L using DroidForums
  5. Laur3nNewm4n
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    Laur3nNewm4n New Member

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    Personally, I'd prefer to go through HTC and have MY phone sent back to me, than get someone else's refurbished dud.
  6. tituswife
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    tituswife Member

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    Yes, but do you know for sure that is what they do? Verizon said HTC will just send a used one. Have not had a chance a talk to them. Still troubleshooting. I have figured out way more than the experts, whose answers only seem to be factory reset or exchange for a used phone.

    Sent from my Thunderbolt
  7. chukeee
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    chukeee New Member

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    More than likely if they can't repair it they will send a replacement which more than likely will be used. But I would rather get a used one from HTC than from Verizon. Verizon refurbished devices are like rolling a dice. Took three before I got a good one.

    Sent from my ADR6400L using DroidForums
  8. tituswife
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    tituswife Member

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    Absolutely, this is why I bought the Tbolt, after four refurbished Droid2's. Is that how they get people to buy new phones, which they sell at a loss, in order to get contract extensions?

    Sent from my Thunderbolt
  9. electric6
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    electric6 New Member

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    I don't if it is any different than warranty claims, but my insurance claim for my broken-in-half blunderbolt was rewarded with a brand spanking new tb. Just wanted to comment. I would assume also that they would send you a refurbished replacement for a warranty issue, but maybe you'll get lucky?

    Sent from my ADR6400L using DroidForums
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