Solved HTC One M8 lost data connection

Discussion in 'Android Support' started by Jester238, Jun 7, 2016.

  1. Jester238

    Jester238 New Member

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    Hey all,

    My phone has been running very slowly for the past couple of weeks, and I had been planning to back it up and do a factory reset to clean it out. Yesterday afternoon I noticed that my mobile data stopped working.

    I tried turning mobile data off and on, clearing the system cache, doing a reset of the APN settings, resetting the phone itself through multiple methods, and finally doing a factory reset. Even after all this, I am still unable to connect to mobile data. I can connect to Wi-Fi and the phone functions fine, but once I'm off of Wi-Fi I lose internet connection even though mobile data is on. I also have cell service, so it can't just be a completely dead SIM card.

    Any thoughts?

    Thanks,

    EDIT: For the record I am an AT&T user and I live in Michigan.
     
    #1 Jester238, Jun 7, 2016
    Last edited: Jun 7, 2016
  2. leeshor

    leeshor Gold Member

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    Welcome to the forum

    Have you gone to an AT&T store to ask why? The problem sounds like it's on their end considering all of what you have done.
     
  3. Jester238

    Jester238 New Member

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    Thanks for the reply, I did in fact check in with them after posting here and it was an account issue on their end.

    Thanks again!