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HTC Incredible stuck at Red Eye Mode- Please help!

Discussion in 'Droid Incredible Tech Support' started by hotchta, Oct 17, 2011.

  1. hotchta
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    hotchta New Member

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    I have an Incredible that is about 11 months old and never had any issues. My son was downloading an app and while it was downloading, I tried to check my mail and got a force close, then my facebook and same thing. So I shut off my phone and turned it back on and now it just shows my the red eye and says droid, over and over in some never ending loop. I was going to call Verizon but the first thing they will tell me to do is wipe off my phone and I dont want to lose all my data. Any suggestions? I am not Tech Saavy so keep that in mind when answering my thread :)
  2. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    I'm assuming you've pulled the battery multiple times already and no luck.

    Question: Are you rooted? If so, did you create a backup?

    If it is stock and you're still stuck on the red eye, I'm afraid you may be out of luck and may have to wipe the phone. Hopefully someone can chime in with a solution, but that's all the help I can provide for now...sorry
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