HTC DNA Won't Connect To Wi-Fi or 4G

Discussion in 'HTC Droid DNA' started by Orville24, May 6, 2013.

  1. Orville24
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    Orville24 New Member

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    So i changed my number about 5 days ago, 2 days later my phone won't connect to wi-fi or 4g. I couldn't receive txt msgs for the first few days either but customer support fixed that problem but not the wifi or 4g anybody else having this problem??? If anyone knows what's up with this and knows how to solve this issue that would be awesome
  2. myfishbear
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    myfishbear Developer Developer

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    factory reset the phone and re-provision your sim card with vzw... i think this is the number (877) 807-4646
    4G SIM Card FAQs | Verizon Wireless
  3. Orville24
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    Orville24 New Member

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    What's re-provision SIM card lmao
  4. rvcjew
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    rvcjew New Member

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    where you reassign it to the new number, but as far as i know that wont effect your wifi so yeah do a factory reset first, and try wifi when in airplane mode does it make a difference? Also what is your software version? 2.04 or 2.06 or just unlocked and something else?
    1 person likes this.
  5. Orville24
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    Orville24 New Member

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    2.06 and I called that number and it fixed my WiFi prob, just not the 4g :/ but thanks for getting me halfwaythere so far lol
  6. rvcjew
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    rvcjew New Member

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    Go to your online account and make sure the right sim number is up their for your phone too.

    Sent from my DROID DNA
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