I'm getting pretty frustrated that I can't get the identifier token. I still get stuck on "waiting for device." I've tried both 32 and 64 bit versions of the SDK downloaded from google. I've followed these instructions, the one on HTCdev website, and another that put the specific files need in their own folder. In every case, when I open a command prompt in the "platform tools" folder (or the specific folder with the files in it), I can get the serial number when the phone is booted normally (in USB debugging mode), but I can't get the identifier token in fastboot. I have learned that the command "fastboot devices" should give me the serial number while in fastboot, just as "adb devices" does while the phone is booted normally. This isn't working either. It just bring up a new command line. So I'm guessing something is wrong with fastboot, even though I've downloaded at least 3 different copies to 3 different folders and it happens for each. I've rebooted the computer several times. I've used different USB ports. I originally installed the drivers using PDA net. I've since uninstalled PDAnet, installed HTC Sync, exited it from the system tray, uninstalled it, re-installed it, and closed it again. No luck. I've tried disabling the antivirus software and the firewall built into windows 8. What should I try next?