How to tell a new SAFE Note 7 from the "explosive" version...

Discussion in 'Samsung Galaxy Note 7' started by Preach2k, Sep 9, 2016.

  1. droidprincess

    droidprincess Super Moderator
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    You are missing the point.... Just trying to draw back to the detailed process that was laid out in your post of needing the contents of the box in the exchange process...not the cause of the issue with the battery.

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  2. FoxKat

    FoxKat Premium Member
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    I agree that those were perhaps as you call it speculation (actually unconfirmed but informed source), and I never said it was an official statement. I even admitted such in an earlier post above. I am going with my gut on this and all that I know about the ongoing investigation, as well as similar investigations for other products, accidents and my own home fire.

    So call it speculation if you wish. I suggest erring on the side of caution and if they offer a replacement and I were the owner I would demand all new parts, not just the phone.

    As for the replacements, I really don't think that Samsung is going to ship bare phones out to their retailers to have them as replacements. They will most likely ship sealed boxes, not just because their production line is geared that way, but because of labeling requirements, control of inventory, assurance that they get properly exchanged, and like I said, so they can get the chargers and cables as well.

    If they don't ask for chargers and cables, I would demand them to be replaced anyway. I bought new, I have a product that may catch fire and explode while charging, I want the charger and cable replaced too. End of story.

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  3. FoxKat

    FoxKat Premium Member
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    See above.

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  4. FoxKat

    FoxKat Premium Member
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    Interesting.

    This is what Samsung is telling customers as said by another member;

    Again, sounds just like what I said.

    http://www.droidforums.net/index.php?posts/2704525

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  5. Moulton

    Moulton Senior Member

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    #29 Moulton, Sep 14, 2016
    Last edited: Sep 14, 2016
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  6. FoxKat

    FoxKat Premium Member
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  7. Moulton

    Moulton Senior Member

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    So for those who want to know, the process is this:

    Take your phone to the location you bought it, with or without the box and they'll exchange it. I got mine today.
     
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  8. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Mine arrives tomorrow, its on hold for me. Never had any issues with my current note 7 but damn am i glad I dont have to worry or hear about it anymore.

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  9. FoxKat

    FoxKat Premium Member
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    When they replaced the phone, did you bring your charger and cable? Did they give you the entire package or exchange just the phone (not how Samsung wants it done)?

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  10. Moulton

    Moulton Senior Member

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    I'm extremely particular so I exchanged everything, however, they said if I only had the phone they'd just give me the phone and keep the box. Either is ok according to them.
     
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  11. FoxKat

    FoxKat Premium Member
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    Yeah, and although they said either is OK, according to Samsung is not OK. Samsung wants the entire contents of the box replaced. So good move on your part. To others, both my recommendation and Samsung's recall guidance is to replace everything. It's also your life and safety, and that of your family and friends you may be putting at risk if you don't.

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  12. Allen_Jolynn0

    Allen_Jolynn0 Member

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    will the actual phones have any distinguishing features from recalled ones? Why not simply issue a firmware update that ghosts out the Explode now option?
     
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