How to tell a new SAFE Note 7 from the "explosive" version...

Discussion in 'Samsung Galaxy Note 7' started by Preach2k, Sep 9, 2016.

  1. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Also regarding the rumor of the Note 7 being discontinued, that is entirely false. The actual legitimate status of the Note 7 in Verizon's computer systems is on hold in quotes on hold. Samsung is in fact working to replace stock so that the stores Can Begin Again selling them, but all Note 7 stock in all Verizon dealership stores including private dealers, Best Buy's and other locations of that type, and the Verizon phone center stores themselves has been shipped back under RTV ( return to vendor).

    The replacement process is simple. You will bring back to the store all contents of the original packaging, including charging cables and wall adapters, in order for the new phone to be replaced. At this point, it is expected that the replacement phones will be brand-new packages with all the same assessories already included.

    This is for two reasons, one is because in order for Samsung to be 100% sure that they received all defective phones and any phones that may ultimately present with these problems they want to test the Chargers and cables as well. second, they are already boxed or will already be boxed in retail packaging when they arrive at the stores and so there is no way for them to effectively remove them all from boxes and just pull the phones out for exchange purposes. That does not mean however, that the dealers themselves may not ultimately allow a swapping out of the phone itself, but that would be against the recall requirements and may ultimately put additional phone users at risk.

    This is assuming you haven't opted for the exchange to an alternative device temporarily. That is of course Samsung's recommendation at this time, and highly advisable based upon the risks of these phones failing and potential personal injury and loss of life and possessions.

    The failure is almost certainly tied to the charging process, and so if the battery already has power it's not expected that the phone will simply start burning up on its own while being used, however I do believe there is at least one report out there now which says that the phone did in fact do just that. I'm not sure how credible that claim is, as the phone may have simply just come off of the charger prior to failing, however I would say in this situation and given the lack of complete understanding of what is at the root of the problem I would recommend erring on the side of caution.

    I know this goes against something I said earlier, about the lower chance of these phones failing while being used, but it is in alignment with the recall request and given that most recent report, I feel that retracting that information and taking this new position is prudent.

    Sent from my XT1585 using Tapatalk
     
    #13 FoxKat, Sep 13, 2016
    Last edited: Sep 13, 2016
  2. jstafford1

    jstafford1 Super Moderator
    Rescue Squad

    Joined:
    Nov 15, 2009
    Messages:
    11,315
    Likes Received:
    1,677
    Trophy Points:
    573
    Location:
    Hebron, Oh.
    Ratings:
    +1,820
    Twitter:
    jstaff79
    I don't believe the exchange process has been actually laid out. Having a Note 7 and being in contact with both Samsung and Verizon on this issue neither has definitively stated how the process will work. Since the defect is only with the phone and more specifically the battery the need to return all accessories is not something that would be warranted.

    I for one, unless specifically told by Samsung or Verizon will only be turning in my phone.

    Sent from my SM-N930V using Tapatalk
     
    • Like Like x 1
  3. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    That may be true but that's what I've been told. We shall see.

    Normally investigations into the causes of things like this can carry on for months. Especially when CPSC is involved. For anyone to diagnose and make definitive determination as to the cause of failure in such a short time is both unrealistic and risky.

    There's not much to see regarding cause in a battery that has melted into oblivion, so there will need to be testing and retesting, and given the very minimal number of actual failures, they will possibly need to test hundreds, if not thousands and get them to fail under controlled test environments in order to conclusively determined the true cause.

    Claiming it's the battery is easy and safe since the battery the unintended incendiary device. Nobody knows for sure. If it was that easy to diagnose then why didn't they catch this defect during testing prior to release? I'm going with what I'm being told now which is that erring on the side of caution is prudent.

    Also as indicated in the OP by Preach2K at the top of the thread informational post there is an image of the box showing the serial number label with a black square and an 'S' label being applied to those to be known as containing the "good" battery. How credible is that photo or illustration is anyone's guess but again I think it's far too early to take what is being told as the cause now as the final diagnosis.

    Sent from my XT1585 using Tapatalk
     
    #15 FoxKat, Sep 13, 2016
    Last edited: Sep 13, 2016
  4. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    From Fortune magazine (as posted by Preach2K http://www.droidforums.net/index.php?threads/290796/)

    [​IMG]

    "...more analysis before it can arrive at a final conclusion..."

    Also, the CPSC is in the process of making their own determinations and seeing up their own recall. Do you really think they are going to risk just collecting the phones?


    Sent from my XT1585 using Tapatalk
     
  5. droidprincess

    droidprincess Super Moderator
    Staff Member

    Joined:
    Sep 18, 2012
    Messages:
    9,304
    Likes Received:
    3,857
    Trophy Points:
    578
    Location:
    La Grange, TX
    Ratings:
    +4,092
    Current Phone Model:
    Iphone 7 Plus
    Twitter:
    droidprincesstx
  6. jstafford1

    jstafford1 Super Moderator
    Rescue Squad

    Joined:
    Nov 15, 2009
    Messages:
    11,315
    Likes Received:
    1,677
    Trophy Points:
    573
    Location:
    Hebron, Oh.
    Ratings:
    +1,820
    Twitter:
    jstaff79
    I was mearly commenting that the exchange process hasn't been laid out. There's been no statement from anyone as to what will need returned.
    I would not assume all items with original devices would need returned. Even if someone from Verizon told me.

    Sent from my SM-N930V using Tapatalk
     
    • Like Like x 1
  7. droidprincess

    droidprincess Super Moderator
    Staff Member

    Joined:
    Sep 18, 2012
    Messages:
    9,304
    Likes Received:
    3,857
    Trophy Points:
    578
    Location:
    La Grange, TX
    Ratings:
    +4,092
    Current Phone Model:
    Iphone 7 Plus
    Twitter:
    droidprincesstx
    I'm sorry but with the up most respect I have to say it seems to me this is a lot of speculation... I personally like to follow the facts.

    Sent from my SM-N930V using Tapatalk
     
  8. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Which is the speculation? The article or my copying of it?

    Sent from my XT1585 using Tapatalk
     
  9. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    And I'm not saying this is the definitive process as it has not been laid out yet as you indicated. What I am saying is all likelihood IMHO it will flush out that way and for the reasons I've given and what I was told.

    Sent from my XT1585 using Tapatalk
     
  10. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    And a direct quote from that very article is;

    "In its report to the Korean Agency for Technology and Standards, Samsung's preliminary findings show a production error that pushed together negative and positive poles within battery cells, causing it to heat up excessively, according to Bloomberg."

    Sounds strikingly like what I posted previously (16 hours ago), here;

    "Then when the battery is sealed and compressed flat, the two internal "poles" of the battery, the Plus and Minus poles, if you will, come in contact or are close enough that an internal shunt can be created easily through normal charging."

    http://www.droidforums.net/index.php?posts/2704250

    Sent from my XT1585 using Tapatalk
     
  11. droidprincess

    droidprincess Super Moderator
    Staff Member

    Joined:
    Sep 18, 2012
    Messages:
    9,304
    Likes Received:
    3,857
    Trophy Points:
    578
    Location:
    La Grange, TX
    Ratings:
    +4,092
    Current Phone Model:
    Iphone 7 Plus
    Twitter:
    droidprincesstx
    In your previous post you were stating that ALL CONTENTS of the original box would be exchanged.... there has been no press release from Samsung or any carrier stating so... that is your speculation. Also you went on to state that Samsung would want the cords to test them.... ummm your speculation... Some people like to speculate and draw conclusions, just me personally I like facts and I am therefore debating your speculation.

    Sent from my SM-N930V using Tapatalk
     
  12. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,717
    Likes Received:
    4,731
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,270
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Speculation?

    [​IMG]

    "Working on an official recall"

    Hmph...

    Sent from my XT1585 using Tapatalk
     
Search tags for this page

the explosive samsung galaxy note 7 forum