How to reset razr m when screen is damaged and unviewable

Discussion in 'Droid RAZR M' started by mrpontiac, May 27, 2014.

  1. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    How can I reset my razr m when the screen is damaged and unviewable. I have a new one coming from asurion. But i will have to send mine back and i don't want to send it with info on it.

    Michael
  2. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    Did you ever setup Android Device Manager on-line and then on your phone also? If so, you can wipe your phone (FDR) from the Google Android Device Manager website.
  3. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    No just updated to Kit Kat also it is offline. Has to activate a old phone for now till i get my new one.
  4. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    Saw this in the razr forum would it apply to the razr m as well.

    OK, I am going to assume you can get to the Boot Mode Selection Menu (BMSM = White text on Black background - but of course you can't see that...).

    Once on the BMSM;

    Press the Volume Down ONCE.
    Press the Volume UP ONCE.
    Wait at least 35 seconds (mine took 33 seconds for the Android ICON with the RED Triangle and Exclamation point to appear).
    Press BOTH Volume Up and Down, then release.
    You are now in Recovery.
    Press the Volume UP several times (just to make sure you are starting at the top of the list, in case you accidentally hit the Volume Down when pulling up the Recovery screen as I did once).
    Now...carefully press the Volume Down TWICE.
    Then press the Power Button ONCE.
    Next, press the Volume Down SEVEN (7) times (any number other than 7 will result in it going back to the previous menu, and then you'd have to hit Volume Down TWICE again and Power Button ONCE to get back here).
    Finally, press the Power Button ONCE and it will do the Factory Data Reset.
    Wait about 5 minutes to make sure the reset worked.
    Press Power Button ONCE to reboot.
    Done.

    If you have Clockworkmod Recovery installed, then I believe you can skip to step 7.

    If you can't see the screen and need to get to the BMSM from a fully powered on phone, you can;
    Press and hold all three buttons, Power, Volume Up and Volume Down for 8-10 seconds (8 seconds worked for me, don't really need Volume Up but I find it's easier to do when making the transition to the next step).
    Then briefly release all three, and then press and hold all three again for at least another 5 seconds.
    You are now in the BMSM.
    Jump to step one in the first section.
  5. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    How old was that thread? I think (could be wrong though) that those are the steps prior to KitKat. The process changed with KiyKat. Its worth a try though. The tough thing is...without any screen at all...you will not know for sure if the FDR truly worked with those steps.

    Sent from my XT907 using Droid Forums
  6. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    That thread is fro 7/2012 and i tried it but it does not work.
  7. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    I wonder if they could reset it at the verizon store.
  8. droideddie13
    Offline

    droideddie13 Member

    Joined:
    Apr 8, 2013
    Messages:
    122
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Los Angeles
    That method won't work. It has nothing to do with KitKat. Its just that the Droid RAZR and the Droid RAZR M have different boot loaders. I know this cause I have seen them both. I have the RAZR M. I will tell you what to do in the after noon I am getting ready for class right now.
  9. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    Thanks I much appreciated.
  10. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    I'm just curious...but without a functional screen, how do you know it didn't work?
  11. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    It just rebooted while in the middle of that process.
  12. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    Now I am able to connect to my computer via a usb cable. I can see the internal storage I copied some of those files and then deleted everything. Then went through the above process and connected to computer again
    some of those files showed up again.
  13. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    There may be other ways to get to Recovery, hopefully someone will post corrections / suggestions if there is an easier way. Here is how I get into Recovery with my Razr M & KitKat:

    1. Start with the phone powered off
    2. Hold Vol Up / Vol Down and Power at the same time for 5 seconds
    3. Very quickly tap Vol Down once to highlight “Recovery” and tap Vol Up to select.
    ** You have to be quick with number 3 or the phone will just reboot
    4. Wait about 3 seconds. Now you will be at the Android on his back screen. Hold Vol Up and Power for 15 seconds > then release Power > release Vol up
    5. You should be in the Recovery menu now. Tap Vol Down three times to highlight Wipe Data / Factory Reset > tap Power to select
    6. Tap Vol Down 7 times to highlight Yes > tap Power to select

    I am assuming that it is still 7 times down through all of the No options to highlight Yes for the FDR (didn't want to take the chance and accidentally FDR my phone today :biggrin:)
  14. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    My phone is on how do i power it off. I tried using the normal way as my wife has same phone i used that as a guide as to where to touch screen. But that part of my screen does not work this also happened when i dropped it.
  15. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    If there is a way to do that...I am not aware of it. A Google search brings up a lot of questions like that with no answers.
  16. mrpontiac
    Offline

    mrpontiac New Member

    Joined:
    May 27, 2014
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North East Ohio
    Guess I can just let the battery drain till it shuts off. Then charge up and proceed with above process.
  17. droideddie13
    Offline

    droideddie13 Member

    Joined:
    Apr 8, 2013
    Messages:
    122
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Los Angeles
    That's not gonna work. When I got the Kitkat update I could not get into recovery ever since. Anyway I am now gonna type up instruction for the op.
  18. sajokaz
    Offline

    sajokaz Active Member

    Joined:
    Jan 25, 2013
    Messages:
    583
    Likes Received:
    64
    Trophy Points:
    28
    Location:
    Tennessee
    Gonna have to politely disagree there. It might not work with a broken screen... But it works with a working screen. I have 4 RAZR M's and do a Cache Clear on at least one every other night using those steps.

    Sent from my XT907 using Droid Forums
  19. droideddie13
    Offline

    droideddie13 Member

    Joined:
    Apr 8, 2013
    Messages:
    122
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Los Angeles
    Oh nevermind. I was able to get into recovery now. Should I still post the instructions?
  20. droideddie13
    Offline

    droideddie13 Member

    Joined:
    Apr 8, 2013
    Messages:
    122
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Los Angeles
    I was able to get into recovery now. Should I post the instructions?
Search tags for this page

fdr razr m recovery

,
i have damaged my droid razor m default recovery red triangkle