How to recover stock e-mail app after clearing data

Discussion in 'Droid RAZR Support' started by ksaevig, Jan 14, 2012.

  1. ksaevig

    ksaevig New Member

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    My friend cleared the data on the stock e-mail application instead of the cache. When opening the application now it begins at the screen in which you sign into an e-mail account for the first time. When she tries to sign in, it says the account is already logged in, but never allows access past the sign in screen. Anything other than a factory reset that might fix this?

    She's using a stock Razr.

    Sent from my DROID BIONIC using DroidForums
     
  2. dtartini

    dtartini Member

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    Try clearing the cache
     
  3. ksaevig

    ksaevig New Member

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    Can't, its grayed out. There hasn't been any activity since the data was cleared so theres nothing in the cache.
     
  4. macpro88

    macpro88 Premium Member
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    Have you tried rebooting the phone or maybe boot to stock recover and clear cache that way?
     
  5. ksaevig

    ksaevig New Member

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    I have rebooted but I haven't tried boot to stock recover, can you post the steps?

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  6. macpro88

    macpro88 Premium Member
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    Not sure what the steps are for stock recovery for the Razr are, but I'm sure someone will come along for ya.



    ::BUMP::
     
  7. FoxKat

    FoxKat Premium Member
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    Menu, Settings, Privacy, Factory data restore.
     
  8. rjeatkrconley

    rjeatkrconley Active Member

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    Is her email address still listed in the account menu? If so delete and try again? Otherwise, factory reset.

    Sent from my DROID RAZR using DroidForums
     
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