I picked up my Incredible today, and after setting up my email account, and facebook account, the only thing left was to get the phone directory from the previous phone swapped over. I went to the Verizon store, and they were charging $20 to do it. They've done it for free before (when my older phone broke and I got a replacement), so I know they don't have to charge. I'm offended at the idea, so I left. I'll do it myself thank you very much. Other than manually keying in each one, is there another way? On my PC, I have an Excel file with my entire phone directory in it as a backup. Is there a way to load it from that? Thanks, William I think the last time I was on the phone with Verizon, they set me up with Backup assistant. Would that work for this?